Associate Engineer - Network Operations Center (Hybrid)
Associate Engineer - Network Operations Center (Hybrid)
SPECTRUM
Town and Country, MO
Job ID : 374f2f7156306c306c5146382f4e4b3745413d3d
Job Description :
JOB SCOPE
Perform reactive monitoring of all core level telephone, IP and Video elements within network facilities. Also responsible for vendor engagement. Work to provide enterprise-wide Tiered support on converged distribution and access network elements and connections as needed. Under supervision provides support for services and other products.
DUTIES AND RESPONSIBILITIES
- Responsible for initial triage, escalation, and resolution of network troubles. Actively and consistently support all efforts to simplify and enhance the customer experience.
- Perform basic network operations functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
- Identify, notify, and escalate network issues.
- Respond to network alarm with the primary focus to discover and resolve customer-impacting issues before customers recognize impact to their services.
- Process equipment return and analysis request for failed hardware.
- Compose and send outage notifications, alerts and inform a wide audience (including executives) of high-risk network events and major customer-impacting incidents.
- Act as a technical escalation for the ESM NOC, CB Care, TTM, and Day of Job organizations.
- Respond to emails from internal groups and external vendors pertaining to a wide range of customer-facing issues.
- Escalate customer-impacting and install-impacting (new revenue) major incidents to verticals for each line of business, technology product, critical network facility, and service delivery platform.
- Under supervision, manages outage bridges to drive quick resolution to customer-impacting issues. Handles incoming trouble calls.
- Work closely with engineering, field technicians, marketing and vendors to resolve service issues.
- Escalate /Resolve network problems/faults to appropriate parties.
- Tracks and updates problems in the trouble ticketing system.
- Monitor traffic pattern to identify potential problem areas and escalate to take corrective action to implement short term adjustments as well as refer chronic problems to Engineering for permanent resolution.
- Identify alarm correlations and appropriate response actions for future automation.
- Performs other duties as requested by manager.
- Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience
- Minimum one (1) year experience in Network Engineering and/or operations.
- At least one (1) year of experience in a NOC (Network Operations Center) Troubleshooting and/or Surveillance environment (includes internships)
- Understanding of Network Operations
- Able to perform job function at competency levels.
- Capable of effectively working in a team environment, this includes internal / external clients, various operation support groups, vendors, carriers in order to utilize all network tools and resources to resolve the majority of trouble tickets assigned.
- Basic knowledge of topology, platforms, and protocols for IP, Voice, Video networks, network operations tools such as MARS, Netcool, D.R.U.M., Hammer, Tekmark Provisor, Everstream, WebTop, Remedy, xMatters
- 24 X 7 X 365 Network Operations Center Environment
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#LI-HYBRID ENO345 331874 331874BR
Company Details :
Name : SPECTRUM
CEO : Chris Winfrey
Headquarter : Stamford, CT
Revenue : $10+ billion (USD)
Size : 10000+ Employees
Type : Company - Public
Primary Industry : Telecommunications Services
Sector Name : Telecommunications
Year Founded : 2016
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Details
: Town and Country, MO
: Today
