Guided by our relentless focus on people and desire to actively listen, we strive to create an inclusive culture and uphold equitable practices for our colleagues and community members. We seek to hire people who share our winning spirit and recognize diverse backgrounds, perspectives, and representation as strengths critical to success. If you thrive in an environment where your growth and development are supported and achieving together is valued, then Associated Bank may be the right place for you.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com

Job Summary
Under limited supervision, provide resolution to a diverse range of complex issues. Accountable to perform as a subject matter expert across business lines and provide direction on all applications to mitigate fraud /risk and to ensure compliance and operational integrity. Play a critical role in delivering an exceptional customer experience during every interaction. Provide ongoing support to all colleagues through multiple channels including phone, service request fulfillments, emails and Instant Messaging. Additionally, using the extensive Retail and Commercial Banking knowledge, analyze calls to identify potential risk areas that may need review to ensure limited exposure to the bank.

Job Accountabilities

• Perform as a subject matter expert across business lines to provide resolution to a diverse range of complex issues on more than 25 applications to mitigate fraud/risk and to ensure compliance and operational integrity. This includes being a liaison for the legal department and performing legal document analysis. Accountable for problem solving and delivering an exceptional customer experience.
• Complete account and customer high level maintenance and monetary transactions.
• Identify problem areas/process improvements and advise management team with potential solutions.
• Identify and recommend procedural enhancements to ensure alignment with the direction of the bank and regulatory requirements.

Education

• Associate's Degree or equivalent combination of education and experience Business, Finance, or related field of study Required

• 2-4 years Banking or business, preferably in an operations, sales and/or customer service role. Required

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.