Client Service Specialist

Brio Financial Group (BrioFG.com)

We are a fun and friendly office comprised of five financial advisors, two associate financial advisors, and three staff members. We are a pure RIA firm with an aggressive growth plan for the next 5 years and looking to build out our team. We are committed to our client’s best interests first and foremost – but we are also deeply committed to our team. Education and internal learning is the cornerstone to what makes our team great. Add to that a fun spirited team approach to what we do makes us an amazing office for both clients and team members.

Position Overview: The Client Service Specialist is responsible for the day-to-day servicing of clients and account maintenance, serving as a key contact person for all account-related client requests. They support the Associate Financial Planner, Financial Planner, Sr. Financial Planner, and Founder.

Duties & Responsibilities

• Initiate and field client service calls.
• When needed greet clients and visitors. Offer and provide refreshments to clients and visitors.
• Serve as a back-up to answer, screen and transfer inbound phone calls; set messages as appropriate.
• Coordinate all client meetings for/with each advisor and follow segmentation and meeting frequency guidelines.
• Schedule client meetings; keep calendars updated; confirm meetings via email, phone, and mail; reschedule meetings as needed.
• Prepare client paperwork.
• -Send paperwork to clients and track return of paperwork and mark status updates in CRM as needed.
• Follow-up on outstanding paperwork with clients.
• Keep CRM updated with important client information and personal information.
• As requested, handle and process daily mail: open and distribute; scan and file as needed; manage UPS shipping.
• Scan and file documents to electronic imaging system.
• Set up and maintain client files in Box in accordance with the records retention policy.
• When appropriate, prepare conference room for client and prospect meetings.
• Proper preparation of all Tier 1 meeting prep in a timely basis.
• Provide support to Planners/Advisors including entering client meeting notes into the CRM, monitoring workflows, and consistent and timely Opportunities in CRM.
• Prepare and process all paperwork for client transactions, including but not limited to opening new accounts, closing accounts, transferring assets, deposits, withdrawals, account title changes, address changes, etc.; communicate status of transactions to clients and Advisors (e.g., when assets have transferred, when deposits are received, etc.).
• Provide ongoing client account maintenance (e.g., all money requests, checks, wires, ACHs, regular periodic transfers, transfer of securities amongst accounts, special accounts, ongoing special client instructions, etc.) accurate follow-up and monitoring of transfers initiated by AFP or FP.
• Check custodian alerts daily and perform appropriate actions and monitor NIGO’s working with the AFP for clearing the NIGO’s on a timely basis.

Duties & Responsibilities

• Set up and generate client reports.
• Process required minimum distributions (RMDs).
• Collaborate with Advisors for proper client onboarding, with duties including client education (e.g., online account access) and proper account set up.
• Assist with client billing questions from Operations..
• Maintain accurate notes and records in the CRM.\ Creating and sending birthday, anniversary, get well, and special occasion cards to clients.
• Sending gifts or flowers for special birthday, anniversary or significant milestone events.
• Coordinating all details related to holiday gifts.
• Coordinating all logistics related to client and prospect events.
• Assist with special projects as needed.

Qualifications

• Bachelor’s degree preferably in business, accounting, finance, economicsor related experience.
• 1+ year of experience in client service and/or operations in the financial services industry (preferably with an independent registered investment advisory firm).
• Proficiency in MS Excel, Word, and Outlook, Redtail, Morningstar, Orion, eMoney, GoTo, iRebal, Laser App, & DocuSign.

Other Skills & Experience

• Continuously exhibits personal integrity and professional initiative.
• Reliable, follows through on commitments, does not shrink from new challenges.
• Possesses a passion to help new and existing clients.
• Must be organized, detail-oriented and able to manage and prioritize tasks.
• Demonstrates a commitment to accuracy by delivering high quality work.
• Excellent written and verbal communication.
• Collaborative and able to work effectively with others.
• Flexible team player who is highly adaptable to change and open to new ideas.
• Demonstrated ability to work successfully in an entrepreneurial, small company environment.
• Uphold firm’s purpose, vision and values.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

Schedule:

• Monday to Friday

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: One location

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