Wisconsin Veterinary Referral Center in Waukesha is looking for a full-time Client Service Representative to join our Client Care team on third shift.

WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other.

About the Job:

This role represents an exciting opportunity for the motivated, highly trained Client Care Representative that is seeking an exciting and challenging position dedicated to quality patient care. This position requires you to be self-motivated and be able to differentiate between major and minor issues as they relate to clients and patients. Candidate must be flexible to work nights, weekends and holidays and experience delivering high quality customer service is also highly desired.

About the Role:

• The Client Care Representative will demonstrate exceptional customer service at all times to represent the organization and perform day-to-day operations of the front desk

Responsibilities and duties:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding WVRC services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example

Schedule: 6am-3pm, will include every other weekend.

About You:

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Have a fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply
• Willing and able to provide exceptional customer service

Benefits of Working at WVRC

Compensation is based on experience and skill level. Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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