Duties for this position include:

• Providing friendly, efficient and professional service to members over the phone.
• Responsible for high volume of outbound sales calls.
• Effectively handling loan denials, counseling customers and members so that they may qualify for future loans, products or services.
• Process consumer loan applications; assist with interviewing, processing and denial.
• Sell Credit Union products and services to members by informing members of available financial services including savings/checking accounts, CDs, IRA’s, credit cards, consumer loans, and etc.
• Maintaining a solid knowledge of all loan products.
• Act as the primary point-of-contact for our members going through the loan application process.
• Maintain a professional image for the credit union in the dealing with members; provide friendly and helpful assistance.
• Enter information into CRM tool in timely manner

Qualified candidates should possess knowledge and experience in dealing with lending products of all types, have excellent communication skills and analytic skills. 1-2 years of relevant experience, or equivalent education and experience. Associate’s degree in Business Administration or a financial field is desired.

Job Type: Full-time

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