Summary:Provide professional, prompt, financial service to all members and potential members in a Contact Center setting.
Duties & Responsibilities:

• Answer incoming calls from members seeking assistance
• Provide quality service that exceeds members expectations
• Determine member needs and cross-sell appropriate products and services
• Work with other credit union departments to ensure the workflow or process is providing the best experience for the members

Requirements:Education and Experience

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Associate’s or Bachelor’s Degree preferred

• A minimum of 1 year of experience in a financial institution or customer service position required
• Strong communication skills required

Knowledge, Skills and Abilities

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Ability to multi-task and adapt to change with systems, processes and procedures

• Knowledge of or willing to develop sales techniques
• Ability to appropriately resolve conflicts and escalated issues
• Ability to work effectively individually and within a team environment
• Ability to maintain a high level of confidentiality
• A desire to succeed

Job Type: Full-time

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