Why work for Mr. Cooper?

Team member mortgage loan program and down payment assistance program

• Tuition reimbursement
• Student Debt Repayment Program
• Paid time off and paid holidays
• Market-based health insurance for medical, dental and vision
• Flexible spending accounts for eligible childcare expenses
• Cooper Climbers: an in-house program with built-in career advancement pathways

In a typical day you will:

• Answer 30-50 inbound calls a day while generating sales leads
• Assist customers with payments, due date changes, and other issues
• Recommend Mr. Cooper services such as paperless statements and the Mr. Cooper app
• Promote Mr. Cooper products that benefit customers
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Here's what we're looking for:

• 1 or more years customer service experience
• Remote position but must reside within 60 miles of Lewisville, TX

Skills:

• Strong phone contact handling and active listening skills
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Additional Benefits:

• Eligible for monthly bonus and incentive rewards!
• Overtime available
• 3 weeks paid virtual training – equipment is provided
• We are open Monday-Friday 6am – 7pm and Saturdays 8am- 12pm
• First 90 days attendance required for training.
• You will report to the Customer Service Manager

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can be successful. Embracing and using diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We aim to weave the principles of diversity and inclusion throughout the fabric of how we work, how we work, and how we engage with our customers and the community.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Do you reside within 60 miles of Lewisville, TX?
• Do you have access to high speed internet at home?
• Do you have the ability to work from home with minimal distractions?

Work Location: Remote

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