Overview: Master Electronics has an exciting and fun career opportunity for two Customer Service Representatives that will report to the Branch Manager in Germantown, WI.

We are seeking a Customer Service Representatives whose primary focus will be to service and support the sales team and customers. In this role, you will assist with order entry, expediting, managing reports and assist with phone coverage.
Responsibilities:

• Provide support for customers and sales team
• Enter and modify sales-related data (i.e., order entry, PO cancellations, PO changes, data entry) into our company’s internal system
• Manage vendor and customer backlog
• Work with customers as suppliers as needed
• Partner daily with the Warehouse team to ensure timely deliveries
• Answer customer inquiries quickly and efficiently, ensuring adherence to service level via phone/e-mail
• Utilize excellent verbal communication skills to interact with visitors, customers, warehouse, accounting, and internal staff members of various interpersonal styles
• Daily use of Microsoft (MS) Office platforms (Excel, Outlook, Calendar)
• Contribute and implement new ideas to help improve and create ideal operational processes
• Manage expectations and projects with a professional attitude by always complying with company policies and procedures
• Partner with internal resources (e.g., field sales, inside sales, branch manager, product management, etc.) and external resources (e.g., suppliers, manufacturing facilities, etc.)
• Perform other duties as required/assigned by manager

Qualifications:

• 2+ years of experience in an office environment
• Proficient in the use of MS Office, with focus on demonstrated the highest knowledge of MS Excel
• Attention to detail, accuracy, and task follow-through
• Ability to work well in time-sensitive situations where customer satisfaction is our ultimate goal
• Ability to apply creative problem-solving techniques to situations using sound business judgment
• Excellent verbal and written communication skills
• Ability to multi-task in an effective, timely and professional manner
• Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of all leadership styles, personalities, and career levels (e.g., sales, accounting, logistics, warehouses)

We would prefer if you have:

• Previous sales support experience
• Proficient with navigating in sales/inventory management tools

Salary range: based on experience but starting at $41,000 plus monthly bonus option

Why Master Electronics?
As a customer focused, fun and driven organization, we offer attractive, competitive compensation and benefits including, medical, dental, life, paid time off, 401k match and an EAP program as well as an opportunity to grow with the company.

Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude and the desire to want to be part of the Master Germantown Family.

Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.

Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate based on race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

Job Type: Full-time

Pay: From $41,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

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