Job Detail

Customer Service Representative

Customer Service Representative

Office Sign Company

Fargo, ND

Job ID : 374f2f71563068386c4152312b39533446513d3d

Job Description :

POSITION SUMMARY

We seek to hire a positive, energetic, and self-motivated Customer Service Representative to talk about signs! This includes assisting customers via phone, chat, e-mail, and face to face, and various other duties.

PRIMARY DUTIES

  • Be the face and voice of Office Sign Company.
  • Answer the phone and support all customer questions and product inquiries.
  • Assist customers with placing orders.
  • Must be capable of multi-tasking in a fast-paced environment.
  • Constantly deliver value to our customers through every interaction.
  • Increase the chance our customer will be 100% satisfied in their use of our product by being proactive and having a strong attention to detail.
  • Stay up to date company products, by learning our products, and become knowledgeable on materials and manufacturing processes.
  • Turn customer complaints into a positive experience.
  • Consistently work towards common goals of the Service team.
  • Deliver results under pressure, work independently, and take ownership of assigned tasks.
  • Bring an innovative approach to help us be the best sign company in the world.

SECONDARY DUTIES

  • Take initiative to go above and beyond the job description for the betterment of the company.
  • See challenges as an opportunity for a learning experience.
  • Uphold a value of service, putting others before themselves through interactions with co-workers, customers, and community members.
  • Contribute to high-level discussions about department operations and growth.
  • Committed to his or her personal growth as well as the growth of other employees and the company.

TECHNICAL QUALIFICATIONS

  • Master the use of the phone and computer systems.
  • Strong knowledge of MS Word and Excel or similar word processing/spreadsheet software.
  • Experience with fast-paced, accurate data entry is a plus.

GENERAL QUALIFICATIONS

  • Must come to work with the following: positive attitude, accountability, timely manner, respect, and trust.
  • Must have superior attention to detail AND accuracy.
  • Multi-task.
  • Work well with a team.
  • Meets deadlines and deadline driven.
  • Must find solutions when presented with a problem.
  • Must possess strong interpersonal and communication skills (written and verbal) that inspire our customers and company culture.
  • Collaborate with other departments within the company to provide outstanding customer service.
  • Communicate openly with team members and management about ideas, problems, needs, etc.
  • Be open to receiving and sending multiple compliments to your team weekly.
  • Willing to go the extra mile!

Qualified candidates must demonstrate their possession and practice of the following competencies:

  • Positive attitude
  • Time Management Skills
  • Reliable
  • Patience
  • Problem solving
  • Multi-tasking
  • Creativity
  • Adaptability
  • Resourcefulness
  • Efficiency
  • Honesty and Integrity
  • Openness to feedback and new ideas
  • Organization
  • Maintains professional appearance
  • Assertiveness
  • Following-through on commitments
  • Have Fun!

BENEFITS

  • Competitive Pay
  • Health, Dental, Vision Insurance
  • Long-term and short-term disability
  • HSA and Flexible Spending Account
  • 401(K) matching
  • Paid life insurance
  • Generous paid time off
  • 8 paid holidays
  • Great company culture
  • Paid training

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to commute/relocate:

  • Fargo, ND 58102: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Company Details :

Name : Office Sign Company

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Details

: Fargo, ND

: 17 - 20 USD HOURLY

: Today

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