CUSTOMER SERVICE

Company Summary
Shortprinter is one of the premier print shops in Fargo, North Dakota, specializing in digital and large format printing. We pride ourselves on our customer service, fast turnaround, and extremely high attention to detail. We believe in building strong and trusted relationships with our customers, vendors, and the local community. Shortprinter has been in business for over 17 years and continues to grow as a leader in the printing industry. We consistently offer new products and services to ensure we continually meet our customers ever changing needs.

Benefits

• Medical/Dental
• Short and Long-term term disability
• PTO (Paid Time Off) and flexible schedule
• Life Insurance
• Paid Holidays
• Company matched retirement plan
• Awesome company culture and being part of the Shortprinter family!

Position Summary
We seek to hire a positive, energetic, and self-motivated customer service specialist to assist with receiving and enter customers’ orders along with assisting with daily administrative duties. This individual must be able to effectively communicate through phone and email, have experience working in an office setting, and be able to multi-task both company and customer demands.

Primary Responsibilities

• Manage all incoming phone, email, and walk-in orders in a timely manner.
• Accurately enter orders and customer information into our print management software.
• Relay order details to design and prepress departments to ensure all customers’ requests are accurately completed.
• Utilize Adobe Acrobate to prepress customer files to ensure all printing requirements are met before orders proceed to production.
• Drive sales through positive customer interactions and build lasting relationships with repeat customers.
• Provide customers with estimates and follow up on potential sales leads.
• Troubleshoot with customers and manager when customers’ expectations are not met.
• Daily POS tasks, including processing customers payments and completing a daily sales closeout.
• Manage customer samples to ensure constancy from order to order.
• Generate and mail monthly statements.
• Follow up on past due invoices
• Manage various company reports to help company and department meet monthly goals.

Secondary Responsibilities:

• Stay up-to-date on the latest printing technologies and materials by networking with other professionals, vendors, and attending workshops.
• Contribute to high-level discussions about department operations and growth with manager.
• Provide backup support to other departments as needed.
• Take initiative to go above & beyond the job description for the betterment of the company.

Technical Qualifications
Candidates must have previous customer service experience.
Candidates must have strong computer skills. (Experience on both a Mac and PC is a plus)
Previous experience with print management and Adobe software is preferred.

General Qualifications
(Preferred) At least three years of experience working in customer service or in an administrative assistant position.
Must possess the following attributes: positive attitude, highly organized, strong sense of accountability, and high level of respect for others and work environment.
Must possess strong communication skills (written and verbal) and be able to effectively communicate well with customers and other employees.
Must be able to process 50+ emails a day, along with managing incoming phone calls and walk-in customers.
Must work well under pressure and be able to meet tight deadlines.
Must be a team player; being able to collaborate with other departments to realize company goals and exceed customer expectations.
Must be able to communicate openly with team members and management about ideas, problems, needs, etc.
Must maintain a clean and organized work environment.

Hours
Monday - Friday: 8:30 to 5:30 pm (Felxible start and stop time)
Candidates may occasionally work nights or weekends and some over time as work load permits.

Job Type - Full-time

Salary - Dependent on experience

Required experience
Customer Service: 2 year

Required education

• High school diploma
• 2 or 4 year degree preferred

Job Type: Full-time

Pay: $13.50 - $15.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Application Question(s):

• Applicants must possess strong computer skills. Do you have experience working on both a PC and Mac?
• On a scale of 1-10, 10 being the highest, how would you rate you ability to use Microsoft Office programs?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location: One location

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