KEY RESPONSIBILITIES:

• Assists outside sales representatives via phone and email with scheduling, order status, drawing status, expedite requests, shipping information, tracking, delivery, billing, freight issues or shortages or other matters in a manner that will maintain good customer relations.
• Works with manufacturer and internal sales on order and shipping expedite requests from outside sales reps and customers.
• Provides bills of lading, packing slips, delivery receipts, balance reports, commercial invoices and customs documents as requested by outside sales reps, customers or freight carriers.
• Follows up on with purchasing on purchase requisitions for drop ship orders. This includes following up for status and tracking.
• Advises outside sales reps on rework status of returned items.
• Assists sales, product and order entry by managing the change order process.
• Assists outside sales reps and customers with information on current or completed orders as well as drawings.
• Handles internal and external credit requests for price discrepancies, returns, freight discrepancies and warranty.
• Assist end user customers with locating the sales representative office in their area.
• Provides specs and cut sheets for purchased parts.
• Manages customer supplied product receiving process.
• Processes no charge warranty issues or sales concessions for replacement components or product that are missing, wrong or damaged.
• Assists with direction to correct department on all other questions or issues from internal or external customers.
• Act, Live, and Behave by TCF Core Values.
• Other duties as assigned.

QUALIFICATIONS:

• Associates Degree preferred or equivalent experience
• 2+ years working in corporate environment
• Proficient computer skills, especially Microsoft Office applications
• Ability to learn software systems, sales processes and product lines
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proven customer service/relations skills
• Excellent interpersonal, verbal and written communication skills

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Standard office environment
• Ability to occasionally lift up to 20 pounds
• Ability to occasionally climb, balance, stoop, kneel, reach
• Ability to work extended hours sitting at a computer

This job description does not constitute a written or implied contract of employment, nor is it an all- inclusive list of responsibilities. Twin City Fan Companies, Ltd. reserves the right to revise or change job duties and responsibilities as business needs arise. Qualifications are representative of minimum levels of knowledge, skills, and experience required.