Job Detail

Customer Service Specialist - Franklin, OH

Customer Service Specialist - Franklin, OH

Atlas Roofing Corporation

Franklin, OH

Job ID : 374f2f715630352b6c674e393964533846413d3d

Job Description :

From a single asphalt shingle manufacturing facility in 1982, Atlas has grown to 36 facilities in North America providing worldwide product distribution. Today, products from the company’s four major divisions, Polyiso Roof & Wall Insulation, Shingle & Underlayment, Molded Products, and Web Technologies, are manufactured in state-of-the-art facilities and shipped from our network of manufacturing plants and distribution facilities in the United States, Canada, and Mexico.

Atlas Roofing Shingles and Underlayments is seeking a Customer Service Specialist located at the Franklin, OH roofing plant.

Customer Service Specialist Primary Responsibilities

  • Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge, and experience.
  • Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
  • Handles all customer requests promptly managing customer orders from placement through shipment and billing.
  • Monitors backorders, reviews production, scheduling, and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
  • Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
  • Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
  • Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
  • Follows up proactively on quoted projects to assist in securing orders.
  • 25% Travel

Customer Service Specialist Experience

  • Customer account management experience preferably in a manufacturing environment

Customer Service Specialist Knowledge, Skills & Abilities

  • Excellent telephone skills (primary liaison between customer and company)
  • Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers

Customer Service Specialist Education, Licenses & Certifications

  • A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment

Total Compensation

  • Salary - Starting in the upper $40ks
  • Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer.

No calls or agencies please.

IND3

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Application Question(s):

  • What is your expected base salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 4 years (Preferred)
  • ERP systems: 4 years (Preferred)
  • Data entry: 4 years (Preferred)

Work Location: One location

Company Details :

Name : Atlas Roofing Corporation

CEO : Kenneth Farrish

Headquarter : Meridian, MS

Revenue : Unknown / Non-Applicable

Size : Unknown

Type : Company - Private

Primary Industry : Machinery Manufacturing

Sector Name : Manufacturing

Year Founded : 1982

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Details

: Franklin, OH

: 45000 - 55000 USD ANNUAL

: 36 days ago

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