District Customer Service Representative
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the auto and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
The ideal candidate will embody our company's Non-Negotiables:

• Walk in Humble Confidence_ - We are experts at what we do, but we never assume we know everything._
• Be Open, Honest and Respectful_ - We say what has to be said in a tactful, courteous way._
• Be Fearless_ - We never fail, we only learn._
• We are One Team_ - We achieve more together by collaboration and consensus._
• Delivery on Commitments_ - We do what we say we will do._
• We have a Passion to Serve_ - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other_.

The District Customer Service Liaison is responsible for answering phone calls and emails, responding to customers, carrier partners, and drivers' questions and concerns, assisting the team with administrative duties and being the liaison between customer service and operations. This role may be a part of centralized customer service or district specific customer service.

Key Deliverables:

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Liaison between operations and customer service
• Provide front line support for all customers, carrier partners, and drivers, handling all inquiries to ensure we exceed expectations.
• Build sustainable relationships and trust with customers by anticipating customer needs and taking timely and appropriate action.
• Provide administrative support for the entire team and all carrier partners to ensure efficient dock operations.
• Receive, sort, and provide appropriate and accurate paperwork to drivers in a timely manner.
• Maintain accurate records of customer, carrier partners, and driver interactions; process accounts as needed.
• Complete daily documentation by entering data and completing necessary time-sensitive reports.
• Analyze and define trends in assigned reports - may vary by location.
• Handle customer, carrier partner and driver complaints, provide appropriate solutions and alternatives within approved time limits, and follow up to ensure resolutions are satisfactory.
• Maintain general office files, including job files, carrier partners, and driver files related to Lanter Delivery Systems dock operations.
• Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the key deliverables.
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Competencies:*

• Superior verbal and written communication skills with people at all levels.
• Customer & team focused.
• Superior relationship skills - must be able to forge working relationships with different departments.
• Strong analytical and problem-solving skills.
• Organizational skills.
• Ability to work independently, take initiative & problem solve while applying critical thinking to decisions.
• Technical capacity.

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Background and Experience:*

• Proven success in providing excellent customer service in a previous role or life situation (e.g., volunteer, sports team, etc.)
• Strong knowledge of all Microsoft Office programs.

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EEO Statement:*
Lanter Delivery Systems provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lanter Delivery Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lanter Delivery Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lanter Delivery Systems team members to perform their job duties may result in discipline, up to and including discharge.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

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