Who We Are:

Our client is one of the most historic and unique hotels in all of Milwaukee, offering their guests an authentic travel experience. As a boutique hotel, minutes from Fiserv Forum, their prime location offers guests a quiet retreat for travelers and quick access to downtown. As a historic site this hotel is also forward facing, being certified in Leadership in Energy and Environmental Design (LEED) and as a company-voted one of the best places to work!

We are looking for an enthusiastic leader to take ownership in the management of the front desk staff, financials, and operations while working with the leadership team to execute on forward facing concepts.

Who You Are:

We are looking for a full time Front Office Manager who is committed to providing first class customer service and who enjoys being part of a collaborative team. As the Front Office Manager it is your responsibility to be fluent in the inner workings of the hotel, ensuring everything for our guests’ accommodations runs smoothly.

Your main focus will be managing the guest services and night audit teams; but you will also need to work closely with members and managers of housekeeping, maintenance, sales, the restaurant, and leadership teams on a regular basis. Our staff must be regularly briefed and trained on upcoming tasks, events, operations, and procedures all while executing on larger concepts that move the company forward.

Job Duties:

• Lead and manage a team of 10
• Responsibility for hiring, scheduling, directing, mentoring, and supervising Guest Services team members.
• Maintain daily paperwork/deposits, direct bill, tax exempt, and other operational binders.
• Check-in and check-out and make reservations for guests. Assist the front desk as needed.
• Personalize guest service and improve guest loyalty. Consistently focus on developing new ways to improve the guest experience. Oversee the resolution of guest concerns.
• Work cohesively with Housekeeping, Restaurant, Maintenance and Sales.
• Create, distribute, and maintain BEO files. Charges out client’s BEO’s. Load group block in Property Management System and release unused group rooms on cut-off date.
• Monitor comp set rates and make revenue management recommendations to Operations Manager. Performs other miscellaneous tasks as assigned by the General Manager.

Necessary Skills and Requirements:

• High school diploma or equivalent required. Associate’s degree or bachelor’s degree in hospitality, business, or marketing preferred.
• Four plus years hotel front office experience preferred.
• Guest satisfaction focused, service-centered, positive team attitude. Outstanding leadership and leads by example.
• Weekends are a must with willingness to work nights
• Service arts training, ServSafe certification, and reservations sales experience preferred.
• Experience using hotel property management systems and Microsoft Office.

Benefits and Perks:

• $45k-$50k Starting for the Right Candidate
• Full Medical, Dental, Vision, and Life coverage
• Short and Long Term Disability, Retirement (401k+ Match), and more!
• 18 days PTO along with Paid Holidays
• Plenty of Career Growth Opportunities

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Hotel front office: 4 years (Required)

Work Location: One location

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