• Performs on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions, including off-site repair for remote users as needed.
• Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Assesses the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, DVD/CD drives, and so on.
• Collaborates with Network Manager and Server Administrator to ensure efficient operation of the desktop computing environment.
• Where required, administers and resolves issues with associated end-user workstation software products and applications.
• Receives and responds to incoming calls, e-mails, and/or work order production system regarding desktop problems.
• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations and help calls.
• Maintains an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Accurately documents instances of desktop equipment or component failure, repair, installation, and removal and analyze data to determine trends and corrective actions.
• Recommends long-term strategies and capacity planning for meeting future desktop hardware needs.
• Manages or oversees the purchase of PCs, desktop hardware and related products.
• Assists with the deployment and maintenance of phone equipment as needed.

• 8 years or more relevant work experience in corporate environment, experience in other organizations also preferred but not required.
• A+, Network+, or MCP Certification or other valid certification.
• Demonstrated, expert technical knowledge of desktop hardware and software, including Windows 2000, Windows XP, and Microsoft Office applications.
• Demonstrated, expert technical knowledge of TCP/IP-based LAN and WAN networks.
• Demonstrated, excellent technical knowledge of PC internal components.
• Significant hands-on hardware troubleshooting experience.
• Knowledge of, and experience using programming languages such as Visual Basic and other .Net languages and web programming and reporting tools such as Crystal Reports.
• Ability to operate tools, components, and peripheral accessories.
• Ability to read and understand or even update technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Strong customer-service orientation.
• Valid NY State driver’s license and a reliable vehicle.

INDPRO

• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Free Loretto Health Clinic Visits
• Generous Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites!