Location: Commerce Place

Work Days: M-F, variable within Helpdesk open 6am-6pm

Category: Information Technology

Department: IT Help Desk

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union: No

Union Name: Non Union

DEPARTMENT DESCRIPTION:

The Help Desk Representative I is responsible for central call triage for the Information Technology Department, first-level user support, and interfaces with all areas across the Cambridge Health Alliance
Responsibilities:
The scope of the responsibilities includes assisting system users in solving computer and telephone hardware and software problems, Microsoft Windows XP Workstation and MS Office Suite & Google App questions, as well as general information coordination. When a call must be triaged, the Help Desk Representative I will log all issues into the automated tracking system as defined in the Help Desk policies and procedures.

MINIMUM QUALIFICATIONS:

Education: High school diploma
Customer service, and administrative experience.

Strong verbal and written communications skills.

Excellent interpersonal skills.

Knowledge of Microsoft Office products, and Windows XP Workstation.

Familiarity with computer industry concepts and conventions.

Ability to effectively respond to user requests for assistance with end-user hardware and software.

Ability to assess and prioritize user needs on an on-going basis.

Ability to interact successfully with diverse groups having varied levels of information system literacy.

Ability to maintain positive frame of mind and cope with frustration and delays.

Ability to work under pressure and tight deadlines.

Team player who keeps in mind overall goals.

Previous experience in a hospital setting is preferred.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.