Job Detail

Help Desk Specialist I/II

Help Desk Specialist I/II

The TNS Group

Fairhaven, MA

Job ID : 374f2f7156306c2f6c7746332b74472b46773d3d

Job Description :

The TNS Group is a fast growing, Managed Service Provider founded and created with a unique culture of positivity. Today we are looking for Help Desk Heroes (Level I and II) for our Massachusetts office. We value high integrity individuals who have the experience and the desire to grow and join our extraordinary technical team.

If you want to work in a fast-paced environment and contribute to a company that appreciates hard work and recognizes that learning is important, this may be the perfect position for you!!

Job Responsibilities:

  • Provide first tier response for most help desk issues from clients (password resets, email/account creation, backup management, file permissions/shares, basic “how do I?” questions).
  • Help our field and project team on executing client facing technical projects.
  • Assist in development of standards and procedures.
  • Participate in weekly team meetings with help desk team to improve service delivery.
  • Document all work performed in ticketing system

Skills Requirements:

  • Excellent people and telephone skills with a strong emphasis on customer service.
  • Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing.
  • Willingness and ability to learn new skills and use new types of information.
  • Persistence to see a problem through to its resolution, and ability to research possible solutions when encountering resistance.
  • Multi-task and move between complicated issues. Ability to remain calm and perform under pressure.
  • Adaptable to a continually changing and growing work environment serving clients to better their business.

Technical Requirements:

  • Minimum of 1 year experience providing computer/technical support (willing to substitute technical schooling for experience).
  • Strong hands-on/practical experience with the Windows desktop environment (XP/7/8.1/10), Linux/Mac experience a plus.
  • Experience with Windows Server family a plus, active directory, group policy, domain environments.
  • Experience with basic networking principals, routers, modems, switches.
  • Experience with Exchange/365 a plus.
  • Experience with VMWare, HyperV, virtualization in general a plus.
  • Experience with remote management tools a plus.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Experience level:

  • 2 years

Schedule:

  • 8 hour shift

Experience:

  • Help desk: 1 year (Preferred)
  • Customer Service: 2 years (Preferred)

Work Location: One location

Company Details :

Name : The TNS Group

CEO : Ami Soifer

Headquarter : Stamford, CT

Revenue : Unknown / Non-Applicable

Size : 1 to 50 Employees

Type : Company - Private

Primary Industry : Information Technology Support Services

Sector Name : Information Technology

Year Founded : 1996

dutch-tavern.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dutch-tavern.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dutch-tavern.com is the ideal place to find your next job.

Details

: Fairhaven, MA

: 20 USD HOURLY

: 10 days ago

Share Job :

Related Jobs

Adult Nurse Practitioner

HCLS Consulting LLC

Brooklyn, NY

140000 - 200000 USD ANNUAL

Full Time

Triage patient's phone calls and provide consultations/recommendations for appropriate treatment. Certifications: Current certifications in BLS, CPR, ACLS are

Occupational Therapist

Westside Children's Therapy

Rockford, IL

52368 - 74772 USD ANNUAL

Full Time

Provide therapeutic interventions that help develop childrens fine motor skills, cognition, language skills, self care skills, regulation, and more.

Full Charge Bookkeeper

Waterworks Plumbing

Piedmont, SD

19 - 23 USD HOURLY

Full Time

Job responsibilities include: Payroll and knowledge of all payroll filing; Accounts Receivable/Payable; Invoicing; Excise/Sales/Use tax reporting; Creating

Towson, MD

Full Time

Must be able to proficiently evaluate and treat pediatric patients. Must be able to perform minor procedures. (i.e.- Lacerations, I & D of abscesses).

Lafayette, LA

Full Time

It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets.