Job Detail

Help Desk Tier 1

Help Desk Tier 1

NETGAIN TECHNOLOGIES LLC

Lexington, KY

Job ID : 374f2f7156306c386b7770783964473545413d3d

Job Description :

General Summary:

System Engineer Tier 1 are typically entry-level with less than one year of experience. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.

Position Responsibilities:

  • Answer Help Desk
  • Willing to work occasionally and/or be on-call overtime, holidays, and weekends
  • Provide Level 1 phone support
  • Check Backup Logs daily and update the tickets or reports
  • Check Anti-virus twice weekly
  • Create Antivirus True-Up report
  • Create Backup True-Up report
  • Create RMM True-Up report
  • Create Firewall Management True-Up report
  • AlertingWatch the consoles for new alerts

Escalate as requiredPortal/RSM management

  • PatchingComplete the overnight patching schedule defined by MSS

Track to make sure patched machines come back onlineCreate Patch True Report
Knowledge, Skills, and Abilities:

  • Experience required with Windows desktop operating systems
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with Terminal Services
  • Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network
  • Working Knowledge of Wireless Technologies

Credentials and Experience:

  • New hire with no certifications
  • Eager to learn
  • Experience in customer service
  • Takes direction from Engineers/Technicians

WHAT’S IN IT FOR ME?

  • Health, Dental, Vision Insurance
  • 100% Company-paid Disability Insurance/Life Insurance
  • Open Paid Time Off
  • 401K Matching
  • Paid Certification Training
  • Team Building Activities
  • Monetary Tenure Recognition
  • Community Involvement / Career Development Day

Professional Overview

  • In business since 1984
  • Large regional business with 6 offices in 5 states across the Midwest & Southeast region
  • Ranked as a top managed services provider by Channel Futures since 2008
  • Named a best place to work in Kentucky since 2015
  • Distinguished as a SOC 2, Type II certified company

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application

NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.

Job Type: Full-time

Pay: $36,000.00 - $38,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance

Experience level:

  • 2 years

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: Hybrid remote in Lexington, KY 40511

Company Details :

Name : NETGAIN TECHNOLOGIES LLC

CEO : Tim Burke

Headquarter : Lexington, KY

Revenue : $500 million to $1 billion (USD)

Size : 51 to 200 Employees

Type : Company - Private

Primary Industry : Information Technology Support Services

Sector Name : Information Technology

Year Founded : 1984

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Details

: Lexington, KY

: 36000 - 38000 USD ANNUAL

: 13 days ago

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