General Summary:

System Engineer Tier 1 are typically entry-level with less than one year of experience. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.

Position Responsibilities:

• Answer Help Desk
• Willing to work occasionally and/or be on-call overtime, holidays, and weekends
• Provide Level 1 phone support
• Check Backup Logs daily and update the tickets or reports
• Check Anti-virus twice weekly
• Create Antivirus True-Up report
• Create Backup True-Up report
• Create RMM True-Up report
• Create Firewall Management True-Up report
• AlertingWatch the consoles for new alerts

Escalate as requiredPortal/RSM management

• PatchingComplete the overnight patching schedule defined by MSS

Track to make sure patched machines come back onlineCreate Patch True Report
Knowledge, Skills, and Abilities:

• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with Terminal Services
• Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network
• Working Knowledge of Wireless Technologies

Credentials and Experience:

• New hire with no certifications
• Eager to learn
• Experience in customer service
• Takes direction from Engineers/Technicians

WHAT’S IN IT FOR ME?

• Health, Dental, Vision Insurance
• 100% Company-paid Disability Insurance/Life Insurance
• Open Paid Time Off
• 401K Matching
• Paid Certification Training
• Team Building Activities
• Monetary Tenure Recognition
• Community Involvement / Career Development Day

Professional Overview

• In business since 1984
• Large regional business with 6 offices in 5 states across the Midwest & Southeast region
• Ranked as a top managed services provider by Channel Futures since 2008
• Named a best place to work in Kentucky since 2015
• Distinguished as a SOC 2, Type II certified company

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application

NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.

Job Type: Full-time

Pay: $36,000.00 - $38,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Lexington, KY 40511

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