Summary:

The Tunica-Biloxi Tribe of Louisiana, a federally-recognized Indian tribe in east-central Louisiana, is expanding broadband access to increase digital literacy among its Tribal members. The Tribe is seeking to provide telehealth, remote learning, and job training services to the Tribal Community. Specifically, the Tribe proposes to enhance broadband access and adoption among its underserved members by (a) hiring technology coordinators to provide digital training and to help set up internet-connected computing equipment for Tribal members, (b) providing internet-connected computers and related equipment to Tribal members and serve as the helpdesk. This position Information Technology Technicians will serve as the conduit to achieve these goals. The position is under the direction of the Information Technology Officer.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· The IT Technician will be responsible for installing and troubleshooting computers in the homes of Tribal members.

· The IT Technicians will teach Tribal members how to maximize the use of their computing equipment.

· Assist the Tribe in creating programs to overcome digital literacy in the Tribal community.

· Conduct workshops that will teach attendees how to use computing equipment, navigate the internet, and any other topic the training committee determines will assist Tribal members in becoming more digital literate.

· Establish a helpdesk; respond to inquiries.

· Provide instruction on how to access online resources related to telehealth, remote education, and employment opportunities.

· Responsible for assessing, identifying, and ensuring the technical needs for projects are met.

· Provides oversight of Systems Solutions.

· Serves as the IT Liaison to ensure information and technology planning and management is delivered by the unit and is focused and delivered according to expectations.

• Serves as an advisor for implementing regulatory informatics plans and identifying the information management needs.
• Conducts regulatory review programs and activities, with an over-arching goal to promote the use of standardized regulatory data, electronic data submission, analysis, and storage by the staff.
• Remains current on information technology, disseminating this information to the offices and providing technical advice, guidance, and assistance throughout the organization on information technology matters.
• Performs outreach and directs studies and analyses to determine appropriate IT hardware, software, and infrastructure requirements.
• Works with management to formulate the vision and strategy, short and long-range program policies, and budget plans for IT services based on response to input from the Tribal Leadership.
• Works closely with Internet Service Providers to bring broadband services into the homes of the tribal citizens/community.
• Assists to achieve overarching goals in providing broadband services to Tribal households to increase overall broadband use and adoption and allow household members to access online services, such as telehealth, remote learning, and telework, apply for jobs and public assistance online and receive virtual job training.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Three years’ experience or associate degree from an accredited college or

university or college credits hours + experience

Experience in broadband and/or telecommunications industry, or equivalent Information Technology experience, preferred. Experience in grants management required.

Certificates and Licenses:

Louisiana Driver’s License

Supervisory Responsibilities:

none

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts and outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires walking, standing, bending and sitting for long periods of time. The employee must be able to lift up to 25 pounds unassisted. Candidates must have good eye and hand coordination.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities associated with it. The Tunica Biloxi Tribe of Louisiana reserves the right to amend and change responsibilities to meet business and organizational needs.

PREFERENCE WILL BE GIVEN TO QUALIFIED NATIVE AMERICAN INDIANS.

Proof of tribal citizenship is required to be deemed preference eligible.

Job Type: Full-time

Pay: $46,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Work Location: One location

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