Job Summary:

IT Infrastructure Specialists cover design, integration, implementation, modification, and coordination of the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems. Functions include developing functional and technical requirements and specifications; allocating systems resources; managing accounts, documentation, and access to systems and equipment; monitoring the performance, capacity, availability, serviceability, and recoverability of installed systems; implementing security procedures and tools; maintaining systems configuration; managing the installation and integration of system patches, updates, and enhancements; ensuring the rigorous application of information security/information assurance policies, principles, and practices.

Essential Functions:

1) Maintain a log of all company hardware and software

2) Create, change, and delete user accounts per request

3) Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business needs

4) Diagnose, troubleshoot, and resolve system issues and/or respond to outages

5) Manage, research, and resolve end-user escalation incidents

6) Maintain reliability of systems and networks by monitoring, running tests, and troubleshooting

7) Test and perform upgrades and patches to installed operating systems and software

8) Monitor backups and plans for installed systems

9) Maintain familiarity of recovery plans for every critical function

10) May install, configure, maintain, upgrade, and support systems, networks, and software

Qualifications:

1) 4 Year College degree or equivalent experience in a similar role

2) A+ certification or 3 years help desk experience

3) Microsoft Certification(s) a plus

4) Networking Certification(s) a plus

Skill Set/Knowledge Required:

1) Desktop, Server, and Network experience

2) Strong work ethic

3) Ability to work independently and as a team member

4) Strong oral & written communication skills, ability to communicate with all levels of the organization.

5) Willingness to learn and develop

6) High degree of professionalism

7) Flexible (Able to change direction to aid in projects and tasks)

8) Ability to cope under pressure

9) Proficient in Microsoft Excel, Word, Power Point, Outlook, and Google Chrome

10) Strong organizational skills, able to multi-tasking, attention to detail and prioritizing skills

11) Able to establish and maintain healthy working relationships, Prioritizing core business processes

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We continue to follow the CDC and State recommendations.

Ability to commute/relocate:

• Oxford, NC 27565: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Windows Server: 3 years (Required)
• Help desk: 2 years (Required)

Work Location: One location

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