VSP Technologies is the largest dedicated fluid-sealing products distributor in the United States, with an approach focused on managing every part of the gasket-use process to make improvements that save customers time and money. The company offers products from more than 20 premium manufacturers, as well as several of its own patented products and designs.

Customer Support/Account Support Specialist Summary / Objective

Location: Prince George, VA

The Customer Support/Account Support Specialist is assigned to the Inside Sales Department and is responsible for providing effective customer service and account support for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.

Customer Support/Account Support Specialist Essential Functions

1. Provide timely and accurate information to customers relative to products, price quotes, order processing, and status

2. Analyze complaints from customers and provide adequate resolutions

3. Develop and maintain a vast knowledge of the products and services being offered

4. Communicate customer feedback to various teams in order to improve the overall customer experience

5. Communicate with the engineering department and account technicians to obtain product recommendations

6. Manage assigned accounts and provide account management support to the outside sales team

7. Responsible for purchasing products from vendors to fill customer orders

Customer Support/Account Support Specialist Competencies

1. Customer/client focus

2. Problem-solving/analysis

3. Ability to work independently and as a member of a team

4. Technical capacity

5. Communication proficiency (verbal and written)

6. Proficient in the use of email, MS Word, MS Excel

7. Proficient in basic arithmetic functions

Position Type / Expected Hours of Work

This is a full-time position: Monday through Friday, 8:00 a.m. to 5 p.m.

Customer Support/Account Support Specialist Required Education and Experience

1. High School Diploma

2. Experience and/or training related to job functions

Customer Support/Account Support Specialist Preferred Education and Experience

1. 2-4 year college degree preferred in business or related field

2. Customer service experience in manufacturing and/or sales preferred

Customer Support/Account Support Specialist Benefits

• Paid Time Off
• Holidays
• Health Insurance
• Vision Insurance
• Dental Insurance
• Flexible Spending Accounts
• 401k with Employer Match

Application Process: Please visit our website and complete our employment application.

Application link: https://vsptechnologies.com/job-application/

VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status.

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Diane Nunnally at 804-668-1026.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: One location

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