Internal Operations Manager
($65k - $75k)

As a leader in the “self-directed” IRA industry, New Direction Trust Company gives clients the freedom to invest their tax-advantaged retirement and health savings funds in the alternative assets they are most passionate about. From real estate and startups to small businesses and precious metals, if our clients can find it, we want to help them fund and add to their wealth building portfolio.

We also believe in investing in our employees, listening to their ideas, and educating and promoting from within, so the success of our company is linked to the success of our staff. We love what we do, and we know that you will love it here too because, this is the positive environment you are looking for!
If you are inspired by helping individuals do their best work in and outside of the office and love to help create programs that teach new concepts in clever and creative ways, we would love to hear from you!
If you want to work for a company that values your professional growth and personal time outside of work just as much as growing our business, then you have come to the right place!

The Internal Operations Manager owns and manages Internal Operations projects and initiatives. These initiatives focus on process improvement and measuring internal efficiencies. Internal Operations works with other departments to investigate areas for improvement and manages the scope and implementation of these changes.

The Internal Operations Manager reports to the Director of Business Operations.

• Performs discovery tasks like investigating/scoping new features, projects, and fixes
• Implements the Internal Operations roadmap
• Works with Business Systems on joint projects
• Helps build and maintain Business Operations Roadmap
• Works with Business Systems on Platform enhancements
• Works with department managers to design and implement solutions
• Works with department managers to monitor and enforce SOP compliance
• Measures user impact and success of internal operations implementations
• Provides Operations reports to managers
• Defines scope for process improvement projects
• Ensures SOPs align with company policies
• Oversees change management and training for departments
• SME on operational policies and procedures
• Design and develop metrics and reports to drive key business decisions

REQUIREMENTS:

• 4+ years in online product management, online product development, online project management and/or online customer service role
• Self-motivated and organized with excellent communications skills
• A desire to lead and motivate diverse teams
• Ability to translate user feedback into scoped initiatives
• Comfortable working in an agile environment
• Strong influence capabilities with the ability to lead a team without having direct reporting influence
• A collaborative approach towards projects

Internal Operations Manager
($65k - $75k)

• A desire to make change and ability to lead change management efforts
• Demonstrated project management skills
• Deep understanding of the core workflows within a Trust/Custodian Financial Services Firm

EDUCATION:

• Degree in marketing/product management/project management/IT or relevant work experience

BENEFITS:

• Comprehensive Health, Dental, Vision, and Life Insurance benefits
• Optional buy up on Life Insurance benefits for self, child and spouse
• Optional HSA (dependent on health insurance plan) with employer contributions of $90/month
• FSA and FSA-Dependent Care
• Paid personal time along with major paid holidays
• SIMPLE IRA retirement plan, with matching contributions of up to 3% of income
• Optional short and long-term disability insurance benefits
• Tuition/Certification reimbursement program
• Profit sharing
• Monthly Internet stipend ( if applicable)

JOB FAMILY:

• Team Manager

EMPLOYMENT TYPE:

• Full-time, Exempt, Hybrid

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Louisville, CO 80027: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: Hybrid remote in Louisville, CO 80027

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