Work somewhere you love

SFM is unique in that we are small enough that your voice is heard, but has all the benefits and perks of a larger employer. We value your opinion, help you reach your goals, and make it easy for you to maintain work-life balance. SFM is committed to creating the best work environment and believes that our exceptional and motivated employees are our greatest strength. SFM emphasizes work life balance, and our benefit package is designed to assist you navigate your work-life journey.

Our benefits include:

• Affordable Medical, Dental, Vision Insurance, HSA, FSA
• Traditional and Roth 401(k) plans with company match
• Company contributions to help pay off student loans
• Monthly home internet allowance
• Free life insurance, STD & LTD
• Opportunities for annual gainshare bonus
• Pet insurance
• Generous PTO
• 9 paid holidays
• Paid parental leave
• Annual company-wide volunteer day
• Discounts on gym memberships, fitness apps and weight loss programs
• Free on-site fitness center
• Adoption financial assistance

Visit our careers page to learn more about working at SFM.

The role

In-Office

Our in-office IT Desktop Support Specialist employees configure, administer, and support information and communication systems, while preserving company resources and maintaining high standards of professionalism, ethics, and customer service. In the IT department, the Desktop Support Specialist acts as a resource and provides support to end-users for PCs, peripherals, and software. You will assist the IT manager in the procurement of PC hardware and peripherals, including tracking and maintaining printer supply inventories and administer telephone changes for employees while working collaboratively with all members of the IT department. You will be in direct contact with all of SFM's internal customers and work with external customers as well. This is a very diverse role, and no day will be the same! SFM provides you an environment that will allow you to grow and develop your IT skills.

What You Will Be Doing

• Provides superior customer service, takes ownership of problems, brings forward solutions, is driven to improve process and communication both to the customer and to the team members.
• Provides primary help desk support for PCs, peripherals, and software via phone, email, or in-person. Escalates work orders for other issues to the proper Information Services team member.
• Installs, upgrades, repairs, and maintains Information Services supported equipment including workstations, printers, fax machines, copiers, and network equipment.
• Responsible for the installation, configuration, administration, set-up, patching, and support of Microsoft Windows, Microsoft Office, and software applications.
• Responsible for installing, configuring, moving internal VoIP phones, updating the auto attendant system and troubleshooting phone related problems.
• Provides primary support for company issued smart phones and tablets. Researches and assists in contract evaluation for pricing plans and equipment.
• Assists in the procurement of PC hardware and peripherals.
• Develops and maintains documentation that pertains to job responsibilities using the SFM help desk system. This includes items such as common help desk calls, equipment replacement, and the decommission process for retired equipment. Escalates issues as needed to the Operations Manager when SFM employee productivity is impacted for more than two hours.
• Tracks technology assets (computers, printers, phones, etc.), support requests, and purchase information by maintaining records of acquisition dates, warranties, physical locations, repair histories, and work orders using the department’s internal tracking software. Tracks and maintains inventory levels for printer, fax, and copier supplies.
• Areas of key function will include work with the following: Microsoft Windows Operating Systems, Microsoft Office, Dell PCs and Laptops, Microsoft Surface Tablets, HP Printers, Apple iPhone/iPad and Cisco VoIP.
• Maintains software inventory and assists in tracking software licensing. Reviews PCs and laptops for proper software licensing.
• Primary technical and account support for web conferencing platform plus telecommuting related technical issues.

What We'll Love About You

• Associate Degree in Computer Information Systems or other IT related discipline, or equivalent relevant work experience.
• Minimum of one year experience working in a technical support function or similar field, preferred.
• Telecommunications and remote employee support experience, preferred.
• Current certification as an A+ Technician, Network+ Technician, and/or Microsoft Certified Technology Specialist, is a plus.
• Knowledge of PC networking.
• Knowledge of current Windows Operating Systems.
• Knowledge of PC/laptop related hardware.

Physical Requirements

Regular attendance is required. Work takes place in a semi paperless environment within an office setting or home office, using standard office equipment such as computers, phones, and photocopiers, which requires being stationary for extended periods of time. While performing the duties of this job, the employee is regularly required to talk or hear, and maintain concentration and focus. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms and work with close vision. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Work is performed indoors with little to no exposure to extreme outdoor weather conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SFM Mutual Insurance Company and each of its parent companies, subsidiaries and/or affiliated companies are Equal Opportunity/Affirmative Action Employers. SFM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, status with regard to public assistance, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SFM Companies, EEO/AA Employers. SFM is a participant of E-Verify. Applicants have rights under Federal Employment Laws.