IT Help Desk
IT Help Desk
Allcat Claims Service
San Antonio, TX
Job ID : 374f2f7156306c2f6b5152772b744f3145413d3d
Job Description :
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
We're committed to bringing passion and customer focus to the business.
ABOUT ALLCAT CLAIMS SERVICE
Allcat Claims Service is an energetic company that places a high emphasis on learning and personal development by supporting and challenging its people to reach their full potential. As a result, Allcat Claims Service places a premium on quality control, quality adjusters, and being ahead of the technology changes. Most importantly, we pride ourselves on handling claims both professionally and ethically. Our commitment to “Raising the Bar” has allowed us to grow our client and adjuster relationships over the years into something special. The experience of our team and their work ethic is unparalleled in the claims industry.
JOB RESPONSIBILITIES:
- Respond to user requests for service, troubleshoot problems and help develop solutions.
- Support PC hardware components, desktop operating system software, and application software.
- Perform minor repairs to equipment and arrange for other servicing needs.
- Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
- Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
- Monitor backup systems and procedures to ensure data security.
- Record activities, solutions and other responses to request for service.
- Assist in maintaining inventory records and documentation for equipment.
- Contribute to Allcat Claims Service technical documentation and participate in policy, procedure, and standards development.
- Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
- Assist users in determining appropriate software solutions to meet needs.
- Develop and provide user training for basic hardware and software use.
- Provide backup technical support for network including router, firewall, and wireless access point.
- Maintains open communication and positive working relationship with staff.
- Perform other duties/projects as assigned.
QUALIFICATIONS:
- Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization.
- Must be pursuing an undergraduate or graduate level degree in a business, communications or computer related field.
- Minimum of two years of college or trade school education in a business, communications or computer related field.
- A basic understanding of computer network cabling and network file and print services.
- A GPA of 3.0 or above.
- Must be able to lift 25 pounds.
- Proficiency in computer applications: Microsoft Excel – Manipulation of data; transferring data; development of charts and tables. Microsoft Word – Entering and formatting text; inserting charts, tables, and other visuals. Microsoft PowerPoint – Creating and editing slides; inserting text, charts, tables, and visuals.
- Conducting research via internet
- Ability to prioritize tasks and efficiently manage time.
- Ability to exercise good judgment and effectiveness in working with a high-performing team
- Strong oral and written communications skills
- Ability to respond effectively to inquiries or complaints.
- Ability to develop, maintain, and promote strong internal and external relationships
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to maintain professional (business casual) dress and grooming.
Why work for Allcat?
- Medical, Dental & Vision plans
- HSA with employer contribution of up to $1,000 annually
- FSA
- Employer Paid Life Insurance Policy of $15,000
- Voluntary Employee Life, Spouse and Child Insurance Policy
- Annual onsite flu & vaccination clinic
- Paid Time Off & Paid Holidays
- Referral Bonus Program
- Jean Day everyday
- Free Parking
- Game room/lounge area
- Onsite micro market (snacks & beverages)
- Complimentary Coffee Bar
- Company Town Hall Meetings & Celebrations
- Annual Performance Reviews
- Frequent Performance Feedback
- Career Growth Opportunities
- Wounded Warrior & Military Focus
- “On Fridays We Wear RED”
- Diversity, Equity and Inclusion Program
Company Details :
Name : Allcat Claims Service
Headquarter : Boerne, TX
Revenue : Unknown / Non-Applicable
Size : Unknown
Type : Company - Private
Primary Industry : Insurance Carriers
Sector Name : Insurance
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Details
: San Antonio, TX
: 15 days ago
