Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

IT Helpdesk Technician (Culver City/Vernon) Corporate

We are currently seeking a motivated, hands-on and customer oriented Helpdesk Technician to join our growing team.

In this role you will be part of the Helpdesk department. You will provide support to the REF staff by contributing to the daily workload of requests. Monitor status of software installs and operating system upgrades. Troubleshoot hardware problems on Windows and Apple computers, IOS Devices, and common office equipment like printers. Troubleshoot software problems, including operating system navigation and using the google suite of products. Onboarding and offboarding employees to ensure the timely creation, deletion and modification to accounts in addition to other Helpdesk related tasks as needed.

What You’ll Do:

• Provide excellent customer service to Reformation employees for all of their tech related issues.
• Provide on-site and remote support for a variety of tech related questions.
• Produce clear and informative instructions on technical processes.
• Learn processes and workflows between and within departments that rely on technology, and look for opportunities for improvement.

What You’ll Need:

• Minimum 3+ years work experience in related fields.
• Experience supporting employees in Google, Mac and Windows environments.
• Ability to explain technical issues to a non-tech audience.
• Experience with DaaS (Jumpcloud) and working with user and group rights on shared files.
• Great time management skills.
• Basic understanding of networking.
• Experience providing excellent customer service working with employees and vendors in a service/support capacity.

Benefits & Perks:

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays & volunteer time-off for eligible employees
• Mission based company + casual and entrepreneurial work environment
• Clothing discount, dog-friendly office, company events + parties and much more
• 401K with company match

To Apply:

Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Reformation!

Reformation requires all employees to be fully vaccinated for COVID-19 prior to starting work. Reformation is an equal opportunity employer, and will consider requests for exemption from this policy as a reasonable accommodation where it can do so absent undue hardship, consistent with federal, state, and local law.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

Some light reading - Forbes, Eco-Age, Fast Company

CCPA disclosure notice here.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Application Question(s):

• Are you available to work 5 days in office/week full-time, with weekend flexibility as needed?

Experience:

• Help desk: 3 years (Required)
• Jira: 1 year (Required)

Work Location: One location

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