EMPLOYMENT OPPORTUNITY

POSITION SUMMARY:

IT Manager

Under the supervision of the Director, is responsible for managing District Information Technology (IT) department activities and staff across two public library locations and a bookmobile. Oversees installation, configuration, and maintenance of all computers and peripherals, local area network installation and administration, Internet access hardware and software, integrated library system (ILS) software, all software used in the library district, VoIP telephone system including automated attendant. Prepare budget recommendations for technology-related expenses for the District and monitor departmental expenditures. Annually apply for E-Rate funding and file required forms for reimbursement. Oversee daily technology issues and have prime responsibility for the vision and implementation relating to technology projects and technology planning. This position is based at the Sandpoint Library and regular travel to the Clark Fork Library will be required.

ESSENTIAL FUNCTIONS:

Installation, configuration, maintenance, and repair of all computer-related hardware and software in the District.

Install network operating systems; Setup and maintain DNS servers, DHCP servers, switches, firewalls, and web servers; Setup and configure user accounts, security levels, file access rights; Monitor and maintain user accounts; Monitor network performance, adjust and upgrade as needed; Add workstations, cabling, and switches as needed; Install OS updates and patches as they become available; Perform necessary maintenance on file servers, deleting obsolete files and compacting unused space for optimal performance; Verify backups are running as scheduled.

Troubleshoot hardware problems and determine the appropriate course of action; Repair or replace faulty equipment, obtain outside service when repairs cannot be done in-house; Install new computers and peripherals upon receipt; Configure new computers and peripherals in accordance with the intended use. Work with vendors for alarm systems, door access systems, HVAC controls systems, and AV systems to maintain optimal functioning and resolve any issues.

Deploy new software as needed; As it relates to patron workstations, ensure staff is trained and able to effectively assist patrons in the use of installed software; Maintain patron access management software and patron printing software and print release stations; Troubleshoot ILS problems, glitches, etc. and work with the vendor to resolve issues when necessary. Troubleshoot network problems and work with IT consultants when necessary, troubleshoot operating system problems, security issues, Internet and email access problems, etc. Configure software to the particular workstation and/or user; Work with the vendor regarding failures, upgrades, etc. Implement and maintain network security policies; Monitor content filtering configuration on Sonicwall firewall and add exceptions (allowed or disallowed sites) as necessary. Set up G-Suite accounts for staff. Create and maintain G-Suite groups as needed.

Purchasing and Budgeting

Advise Director on technology-related issues and needs, and recommend purchases. Initiate and coordinate authorized purchases of hardware and software for the District; Order computer hardware and software from appropriate vendors; Develop budget recommendations for each fiscal year for the technology budget line item, incorporating input from the Technology Committee where applicable, and monitor authorized expenditures that have been budgeted; Research and recommend library technology software products; Approve authorized technology-related invoices as needed; Interface with vendors of technology-related products.

Continuing education, research

Keep up on the latest trends in technology, using that information to help plan future purchases and acquisitions related to the technological needs of staff and patrons; Keep abreast of issues relating to library technology, products, concerns, etc., and make that information available to Department Heads and staff; Subscribe to pertinent library listservs and glean useful information;

Research methods of better serving our patrons and staff via the use of technology, especially, but not limited to, those in outlying areas, present those ideas to the Board and Department
Heads, implement those ideas adopted by either body; Attend various workshops, continuing education opportunities, conferences relating to IT, libraries, supervision/management; Ongoing study as approved by the Director, via online courses, webinars, web-based support options, and other online resources.

Staff Training

Provide support to supervisors in their efforts to train and assist staff in the use of library technology. Provide training to supervisors and staff in the use of G-Suite, setup of voicemail mailbox greetings and prompts, retrieval of voicemail messages, printing from various programs and to various printers, resolution of basic error messages from their software and the operating system, and the use of any other software and/or hardware in use in the District as needed (eg
AV system in meeting rooms).

Public Service

Assist patrons with public access computers, resolve computer login issues, resolve printing issues; Provide responses to suggestions from suggestion box related to technology; Provide patrons with information about technology when asked; Assist in the development, modification, and maintenance of the District website and hosting site as needed.

Meetings

Work as part of the library’s Management Team. Chair the Technology Committee. Attend staff meetings and engage in discussions to obtain perspectives, listen to the issues that staff is experiencing and provide perspectives of the IT manager. Meet with other libraries in the area to facilitate reciprocation and sharing of resources; sit on other library committees as appointed.

Administrative

Recommend technology products for circulation to the public; Recommend technology books to Collection Development Librarian for staff use and circulation to the public. Prepare monthly technology reports for the Board of Trustees. Provide custom reports to staff as needed, especially reports used for statistical reporting, decision-making relative to collection development and circulation of materials, etc. Work with administrative staff to provide relevant data necessary for operational planning, staffing assessments, budgeting, statistical analyses, etc. and work with relevant staff to improve data accuracy and assure the ongoing quality of data input. Annually file for e-rate funding, including filing all forms throughout the funding year necessary for obtaining funding. Seek out technology grants, and under the direction of the Director, apply for any grants for which we might qualify. Maintain all required grant paperwork throughout the grant process.

EQUIPMENT, TOOLS & SOFTWARE USED ON THE JOB:

Copiers, fax machines, PCs, servers running a variety of operating systems and hosting multiple virtual servers, barcode scanners, various brands, types and models of printers, telephone system, automated attendant, digital scanner, digital camera, firewalls, WAPs, switches, AV equipment, alarm systems, door lock system, security camera equipment.

All Microsoft products including but not limited to Windows Server, MS Office (includes Word, Excel, PowerPoint, and Publisher). Other software including but not limited to patron PC reservation platform, patron printing software, G-Suite, Library.Solution, Adobe Acrobat, Adobe Creative Suite, various network administration and maintenance tools, extensive use of a wide array of applications for printers, scanners, digital imaging, voicemail and auto-attendant software, anti-virus software, anti-spam software, server monitoring and reporting software, HVAC controls software, door access controls software, and surveillance camera software.

SPECIAL KNOWLEDGE, SKILLS, LICENSE, ETC. REQUIRED BY POSITION:
(Not otherwise listed in Classification Specification)

Must maintain a valid Idaho driver’s license.

NUMBER OF EMPLOYEES SUPERVISED: Supervision of staff and volunteers at times

SUPERVISOR: Director

SALARY: $44,595 - $76,960 annually. (Actual salary is based on experience, qualifications and length of service.)

BENEFITS: Health, dental, vision, life insurance, public employee retirement program, pro-rated personal leave, sick and holiday leave.

BEGINNING DATE: March 1, 2023

SCHEDULE: Monday through Friday 8:00 am – 5:00 pm Occasionally may be necessary to work a flexible schedule, including evenings.

TO APPLY: Submit your application and resume by visiting ebonnerlibrary.org/employment no later than 5:00 pm, February 8, 2023.

Please inform us if you need any accommodation to apply or interview for this position.
East Bonner County Free Library District is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, sexual preference, age or disabled status in employment or the provision of services.

Job Types: Full-time, Permanent

Pay: $44,595.00 - $76,960.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Sandpoint, ID 83864: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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