Job Description

The Sports and Entertainment division within Aramark Corporation serves more than 200 premier stadiums, arenas, convention centers and concert venues. Since 1975 we've created culinary memories throughout the United States. The secret to our success is that we start with great food and a well-managed facility. We understand that ensuring a memorable experience for our customers goes far beyond the food we serve.

Aramark Sports & Entertainment is looking to hire an IT Manager to manage our Food & Beverage services at PPG Paints Arena. There will be a significant responsibility around Point of Sale (POS) maintenance and supporting critical business applications ranging from labor, food management, and catering systems utilized in the hospitality industry. Adheres to consistent process and standardizations which enhance the overall IT value proposition. Strong customer service, communication skills, analytical and problem solving skills required.

Job Responsibilities

• 
  Responsible for proactive support and maintenance around POS systems.
• Provides technical support of the application, interfaces and any customizations.
• Monitors support issues, ensures resolution plans and reports progress to management.
• Provides excellent customer service during event support.
• Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.
• Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions.
• Analyze, review and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements.
• Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes.
• Develops and executes test and quality assurance strategies and plans.
• Works closely with ASP’s to ensure service levels are being met and risk to the business is minimal.
• Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly.
• Communicates with site users regarding any system enhancements and or scheduled upgrades.
• Participate in technical and functional training classes as necessary or required
• Installs, tests and tunes software and hardware related to database management systems. Schedules and performs upgrades to databases.

Qualifications

• Two to four years of progressively responsible experience including, but not limited to, in depth, hands on expertise with large and complex hospitality and Point of Sales systems.
• Strong analysis, organization, communications, interpersonal skills and project management skills are essential.
• Experience with hospitality customer technologies is preferred.
• Must be willing to travel up to 15%.
• Must be willing to work event based hours, which will include nights, holidays and weekends.

#FS-200

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.