Helix Electric was founded in 1985 and is now one of the nation’s largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character.

Our IT Support Coordinator is the project coordinator and point of contact for the IT department, fielding requests, organizing schedules, maintaining filing systems, and developing administrative process improvements.

DUTIES & SCOPE:

• Serve as project coordinator and point of contact for the IT department, fielding requests, organizing schedules, maintaining filing systems, and developing administrative process improvements.
• Manage hardware ordering process and coordinate inventory of IT assets.
• Coordinate contracts with vendors and suppliers, including managing invoicing, and payment processes.
• Manage vendor invoices and work closely with the finance department to ensure they are paid accurately and on time.
• Train new users on basic network and software skills, software updates, and new systems
• Keep IT licenses and leases up-to-date.
• Perform systems administration functions for designated information systems/technologies.
• Provide project coordination assistance with special projects and any other duties as assigned by Director, IT
• Ability to move computers and setup for users.
• Escalate issues to management.
• Serve as an administrator for all tasks within the department including recording minutes, arranging schedules of events, proof-read documents, etc.
• Regular attendance and punctuality
• Manage procurement of inventory including documenting all equipment assigned to staff members.
• Potential need to work flexible hours and be available to respond on short notice.
• Ability to work at organizations’ various locations throughout the boroughs when required.
• Provide direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion.
• Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory.
• Promptly analyzing incident tickets and end-user incoming call, problems, and support requests to determine restoration strategy and approach.
• Responsible for tracking hardware and software inventory
• Familiarize and assist end-users on basic software, hardware and peripheral device operation and use.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Arrange and prepare equipment for shipping/receiving and distribution accurately and promptly.
• Preparing and willing to do any other reasonable and lawful instruction/task on time and correctly.
• Manage time efficiently and effectively; set priorities appropriately and schedule calls.
• Ability to maintain professional demeanor under stress and operate within customer support standard and operating procedures

QUALIFICATIONS:

• 3-5 years’ experience in a similar role, including project coordination or systems administration experience.
• Experience reporting directly to executive level staff.
• Familiarity with IT terms and specifications an asset; disseminating between technical information to easy-to-understand language for non-technical audience.
• Demonstrated ability to function effectively and with great attention to detail while managing multiple tasks.
• Demonstrated ability to work well both independently and as a member of a team.
• Excellent oral and written communication skills
• Ability to handle sensitive information with a strict level of confidentiality.
• Ability to adhere to defined processes and procedures and suggest improvements.
• Knowledge and proficiency with Microsoft Office 365 (expert in Excel)

The starting annual base pay for this role is between USD 60,000 and 80,000. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for bonus and benefits.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Location: San Diego,California,92121,United States, San Diego, CA 92121

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Schedule:

• Monday to Friday

Work Location: One location

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