Nature of the Position

The Entry Level IT support professional will directly support teachers in the classroom with a variety of technology related issues. The Entry Level IT Support Professional will also be a resource for staff and students, working collaboratively under the guidance of other technology department team members to assure that technology issues are resolved quickly and competently. The Entry Level IT Support Professional will provide basic training for new staff and students on essential, school issued applications and services.

Accountability

The Entry Level IT Support Professional is directly responsible to the Director of Technology in fulfilling all duties.

Job Requirements

This position requires a person who:

• Is outgoing and personable, able to work constructively with faculty, students and colleagues

• Is able to communicate effectively and professionally

• Has strong organizational and operational skills (e.g., attention to detail, “follow through”)

• Is able to manage workflow, balancing needs and setting priorities, and work both independently and cooperatively

• Possesses a basic working knowledge of:

• Apple Tablets and Computers

• Google Apps (Mail, Drive, Docs, Sheets)

• Microsoft Word and Excel

• Ideal candidate has worked in a school and is very comfortable in classroom/educational environments

Performance Responsibilities — Representative tasks for this position include but are not limited to:

• Works with all teachers in their classrooms to solve basic technical hardware and software issues.

• “I can’t print”

• “I can’t login to google classroom”

• The Wifi is slow

• Frontline Triage for all Tech Office walk-ins when not on a call for classrooms

• Provides quickstart training on all basic technologies for new staff and students. This includes large and small group trainings. Also includes maintaining a webpage for staff and students with the training materials.

• How to connect to wifi

• How to check your email

• How to work with Google Drive, Docs

• iPad and LaptopBasics

• Installing Apps

• Printing

• Assists in all major Tech Office initiatives (Collection, Distribution, Updates, etc)

• Carrying out the functions of the Thornton Academy Helpdesk

• Be available and responsive as a resource for faculty and students

• Provide support to staff and students in office, classroom and on-campus residential settings

• Provide support through various means including remote assistance, by telephone and in person

• Maintain documentation for all helpdesk and end user processes and procedures

• Performing as a member of a professional team, assisting with other department projects as assigned

• Complete (or assist with) other projects and assume additional IT responsibilities as assigned by the Director of Technology, Associate Head or Headmaster

Thornton Academy is an independent town academy located in Saco, ME, serving a range of students including both publicly funded local students as well as private day students from towns across the region as well as an international boarding program.

The Thornton Academy Board of Trustees has adopted a non-discrimination policy. Thornton Academy considers all applicants without regard to race, age, color, ancestry or national origin, religion, gender, gender identification, sexual orientation, physical or mental disability, marital, veteran, or any other legally protected status.

Please visit www.thorntonacademy.org/careers for employment application

To apply, please submit the following:

• Letter of interest

• Current resume

• Completed “Non-instructional Staff” application form (available for download online at www.thorntonacademy.org/careers)

• College transcript (an unofficial/student-issued copy is sufficient, though an official copy may later be requested)

• Contact information for three work-related references

• Evidence of current/active CHRC certificate (required by Maine law) This certification may be pursued later in the hiring process, but the candidate must be willing to undergo a background check and fingerprinting by the State of Maine; more information may be found at the Maine Dept. of Education website)

All materials should be submitted electronically.

Please note “Applicant: Classroom Support Technician” in the Subject line. Applications will be accepted until a suitable candidate is found.

If electronic submission is not possible, materials may be mailed or delivered to: Lisa Estabrook Thornton Academy 438 Main Street Saco, ME 04072

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Saco, ME 04072: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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