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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Company Perks: Quick Reference

• Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
• Nationally recognized 401K with up to 10% company match that helps you prepare for your future
• A multitude of benefits and incentives to stay mentally and physically healthy
• Associate Tuition Assistance – WE may help cover the cost for your continuing education courses or degree
• Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
• 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
• WE commit to providing a healthy work/life balance – to support all the other parts of life that are important to you
• WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
• With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
• Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
• WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
• Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our five established Associate Resources Groups (ARGs)
• Women in Leadership
• Diversity, Inclusion and Belonging
• Care Connections
• Rewards & Recognition
• Cultural Evolution
• Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
• Join a company that grows with you – personally and professionally

OVERVIEW:

The purpose of the IT Support Services Administrator is to provide end user support regarding use of technologies and to ensure the systems and services under their responsibility are optimized to ensure their availability and use for Members 1st members, staff and trusted. The IT Support Services Administrator role is to ensure proper computer operation so that end users can accomplish business tasks. This role would generally not have budgetary responsibility, but decisions may affect the services or products. In addition, the role will work under limited supervision and inspection of work. This role requires regular analysis of data and the ability to meet interpersonal, analytical and organizational demands.

With limited decision making, the key responsibilities of the IT Support Services Administrator include receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person or remote assist help at the desktop level. This role is responsible for providing the initial technical support to all staff in the central office and remote locations. This includes desktop/laptop computers, applications, phones, hardware, and printers. Working under moderate supervision, the problems encountered are generally simple in nature but may require analysis of data. Finally, the role will require normal courtesy, tact and diplomacy, which involves much personal contact with others.

This is a hybrid opportunity that will require you to be in office at our headquarters (Enola, PA) 2-3 days per week. The position may require in-person training.

EDUCATION:

• General and business knowledge equivalent to an associate degree

EXPERIENCE:

• 2-4 years of experience in the IT Security Field

CERTIFICATION:

• Must Possess a valid PA Driver's License and maintain a “clean” driving record

SKILLS:

• Sound analytical and problem-solving skills.

• Knowledge of Active Directory, Group Policy, DNS, DHCP, SMTP

• Basic knowledge of VDI troubleshooting and administration.

• Experience with Data and Voice network communication fundamentals

• Organizational and time management skills.

• Solid communication and interpersonal skills.

• Intermediate level knowledge of Windows Server and desktop operating systems, hardware and related technologies.

• Basic technical diagnostic skills

PREFERENCES:

• Bachelor's Degree

CORE COMPETENCIES:

• Effective knowledge

• Accountability and self-management

• Teamwork and leadership

• Communication

• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Ability to communicate effectively in English, both orally and in writing

• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

• Ability to sit for extended time periods

• Sufficient manual skill for operation of PC keyboard and other standard office equipment

• Ability to travel, including occasional overnight travel

• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Licenses & Certifications

• DRIVER'S LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)