IT Support Technician
IT Support Technician
B & I Contractors, Inc
Fort Myers, FL
Job ID : 374f2f71563068386b775632394e433545513d3d
Job Description :
Reporting to the IT Manager the IT Support Technician will perform a variety of maintenance of Company technology hardware and software installations, peripherals, and end-user support to ensure end-user workstations and mobile devices meet company and user requirements. Provide support to staff on company-supported applications. Troubleshoot computer problems and root cause analysis. Perform responsibilities in accordance with all company standards, policies, and procedures.
IT Help Desk
- Investigates user problems and identifies their source; determines practical solutions; tests and implements solutions.
- Documents all IT support cases.
- Installs, configures, and maintains PCs, laptops, and all mobile devices. And other related equipment, devices, and systems; add or upgrades and configures disk drives, printers, scanners, and related equipment.
- Performs software and application installation and upgrades.
- Maintains site licenses for department/organization.
- Create and maintain network documentation and Standard Operating Procedures.
- Maintain, inventory, and organize spare equipment, replacement parts, software, and tools in the IT Help Desk area.
- Assist in managing company cellular equipment and wireless plans.
- Consult with IT Manager regarding IT needs and make IT related purchases as needed.
- Setup and configure desktop and laptop via Imaging Software.
- Miscellaneous tasks as assigned.
Minimum Requirements:
- Ability to communicate technical information to non-technical personnel.
- Ability to install, configure and maintain PC, networks and related hardware and software.
- Knowledge of computer and/or network security systems, applications, procedures, and techniques.
- Ability to identify and resolve computer system malfunctions and operations problems.
- Skill in organizing resources and establishing priorities.
- Excellent verbal and written communication skills.
- Ability to learn and support new systems and applications.
- Working knowledge on Microsoft 365 products and Windows 10/11.
Company Details :
Name : B & I Contractors, Inc
CEO : Gary Griffin
Headquarter : Fort Myers, FL
Revenue : $100 to $500 million (USD)
Size : 501 to 1000 Employees
Type : Company - Private
Primary Industry : Construction
Sector Name : Construction, Repair & Maintenance Services
Year Founded : 1960
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Details
: Fort Myers, FL
: 18 - 20 USD HOURLY
: Today