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IT Support Technician

IT Support Technician

B & I Contractors, Inc

Fort Myers, FL

Job ID : 374f2f71563068386b775632394e433545513d3d

Job Description :

This position is an entry level position and the salary range will start at $18.00 to $20.00 an hour depending on a person's experience.

Reporting to the IT Manager the IT Support Technician will perform a variety of maintenance of Company technology hardware and software installations, peripherals, and end-user support to ensure end-user workstations and mobile devices meet company and user requirements. Provide support to staff on company-supported applications. Troubleshoot computer problems and root cause analysis. Perform responsibilities in accordance with all company standards, policies, and procedures.

Job Responsibilities:

IT Help Desk
  • Investigates user problems and identifies their source; determines practical solutions; tests and implements solutions.
  • Documents all IT support cases.
 Update activity in the IT tracking software.
 Update asset information into Professional Service Automation Software.
 Escalate cases to IT Team.
  • Installs, configures, and maintains PCs, laptops, and all mobile devices. And other related equipment, devices, and systems; add or upgrades and configures disk drives, printers, scanners, and related equipment.
  • Performs software and application installation and upgrades.
  • Maintains site licenses for department/organization.
  • Create and maintain network documentation and Standard Operating Procedures.
  • Maintain, inventory, and organize spare equipment, replacement parts, software, and tools in the IT Help Desk area.
  • Assist in managing company cellular equipment and wireless plans.
 Setup and configure mobile devices based upon end user department. 
Provide smart phones to users and manage through company MDM.
 Provide and troubleshoot mobile wireless data devices.
 Maintain cellular phone list for accounting purposes.
  • Consult with IT Manager regarding IT needs and make IT related purchases as needed.
 Peripherals, scanners, printers, mobile devices using online sources.
 Purchases laptops, desktops, monitors, mobile accessories.
 Cell phone accessories
  • Setup and configure desktop and laptop via Imaging Software.
  • Miscellaneous tasks as assigned.

Minimum Requirements:
  • Ability to communicate technical information to non-technical personnel.
  • Ability to install, configure and maintain PC, networks and related hardware and software.
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.
  • Working knowledge on Microsoft 365 products and Windows 10/11.

Company Details :

Name : B & I Contractors, Inc

CEO : Gary Griffin

Headquarter : Fort Myers, FL

Revenue : $100 to $500 million (USD)

Size : 501 to 1000 Employees

Type : Company - Private

Primary Industry : Construction

Sector Name : Construction, Repair & Maintenance Services

Year Founded : 1960

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Details

: Fort Myers, FL

: 18 - 20 USD HOURLY

: Today

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