Connect-A-Tech is a Christian owned and operated business.

Lead by Ted Hans, we do everything with an extremely high degree of integrity and honesty. We strive to run our business and serve our clients following biblical tenants.

We do not require our team members to be Christian, or even religious, but we do expect them to treat people with respect, and require each of our team members to uphold and deal with everyone with our level of integrity, morals and ethics.

We strive hard not to judge others and will help everyone without prejudice, but with a servant's heart to the best of our abilities, wherever and whenever possible.

Your beliefs are your own, but our mutual values and the way we deal with others MUST align and be the same if we are going to succeed and be stronger together.

Connect-A-Tech is looking for the next GREAT support tech!

We are building a team right now, and we're looking for the next GREAT support tech! This someone doesn't have to have a ton of experience, but we do need them to have some. A year or two of experience in troubleshooting and solving technology problems is very important to have. A minimum of desktop / laptop support experience is required, but any other experience will definitely be a bonus!

We support everything:

• Servers
• Networks
• Desktop/Laptop
• Hardware
• Software
• Security systems
• Environmental control systems
• Phone systems
• Tablets
• Mobile Phones
• Internet
• Email
• Websites
• and much, much, more.

Don't worry if you don't know everything. We'll train you utilizing certifications, verbal instruction and hands-on experiences... Not everyone learns like you do, so we will work together to figure out what works best for you and help you succeed.

Using your personal experience, your knowledge and our training alongside of various other resources, you will be in the trenches and will learn first-hand how to satisfy our client's needs. Yes, we have a special, proprietary way of doing things. That's OK too... You'll learn how we do IT and how to be successful at it whether you make a career with Connect-A-Tech or decide the grass is greener somewhere else. (However, we will strive to help you decide that Connect-A-Tech is a great place to stick with!)

Who are we looking for?

A servant, helper and learner. We are here to serve our clients, help each other grow and learn how best to do both.

What do we need from you?

First and foremost, we need you to be trainable, able to take instruction and to change direction when something isn't working.

Be willing to think outside of the box to identify and utilize new ways of thinking to solve problems in potentially difficult situations. Reach out to other team members and management to get help when you're struggling. We are here to serve and help our clients. Come to the table ready to do both and make that the focus and goal of your every day. It's OK when you can't solve a problem, but together we can fix everything!

We will need you to be mobile.

This is not a work-from-home job. It's hand's-on, on-site with a smattering of remote support mixed in. People are more loyal and happier when they have a personal relationship with the ones that are helping them. Our goal is to shake hands with every one of our customers when they are having problems, every time. This means we commute to their workspace and, with a smile and a handshake, help them. Knowing at times that it's not always the most expedient to do this in the midst of a crisis, we offer remote support services to our clients, when required, to satisfy their needs.

We need you to think outside the box.

We've worked hard to engender loyalty from our clients and provide services that meet their needs. However, the world is constantly changing, and we need to change with it. You will be expected to be a part of that change. We'll ask you to constantly think of new ways to do things. Identify new ways to satisfy customer needs in a proactive way. Help pick new services to offer, and better ways to solve problems. Keep an open mind and be willing to share new ideas with management and peers. No idea is too small or insignificant. It only opens the potential of what's possible.

We need you to be patient and understanding.

The nature of our business is to step into and resolve problems. This means that by the time our client's pick up the phone to call us asking for help, it's highly possible they are already frustrated, upset or angry. Understanding that this angst is not directed at US is essential! Don't take it personally. They may be having a bad day, and they will have most likely already tried multiple things to solve their own problems. They may even assume that it is a result of something else that has happened. Whether it was resulting from a spontaneous circumstance, the client's or maybe even our actions...we NEVER point fingers. It's our job to solve problems no matter what caused them. If it is our fault, we admit to it and work hard to get it fixed. If it's not, we ...work hard to get it fixed.

In the end, our ultimate goal is to make people happy.

Our clients may be upset when they first call...but when we're done and the problem is resolved, they will be happy.

Will you be micro-managed?

Absolutely not! You will be expected to manage your time, assignments and learning. You will be expected to own the challenges that you've been assigned and to satisfy their needs. It doesn't matter if you are not familiar with the technology or the problem. Be willing to reach out and ask for help and we'll be there to help you.

Our team is most important to us. Supporting and helping each other only makes us stronger together and more capable of solving all problems, and helping our clients succeed.

What if you make a mistake?

OWN IT! It's OK to make mistakes. That's the best way to learn and grow. Take responsibility for the mistake, ask for help, figure out how to fix it, get it fixed and move on! Learn from it so that it never happens again...

People respect someone who claims responsibility for what they've done, even the bad stuff, not just the good.

Our clients are loyal to Connect-A-Tech because of this, some loyal for more than 35 years. Honesty and integrity is held at the forefront of all we do, and a willingness to take responsibility where no one else would...now that's a winning combination!

Trust me....I've made tons of mistakes in the past and I'm all the better for it!

I'm Ted Hans, Principle of Connect-A-Tech.

I built Connect-A-Tech from the ground up and have been working at it for almost 40yrs now. I'm laid back, and easy to get along with. I truly LOVE helping people and finding ways to encourage and support them, making them stronger and empowering them to do what they need to. It's a fundamental part of who I am.

If I was to find fault in myself...it'd be that I have been known to give too much of myself, to my own and at times my family's detriment.

Right now, Connect-A-Tech is a successful 1-man business. Yes, that's me. I use specialists in other fields and ally with similar support businesses, to satisfy my client's needs. It's a model that has proven very successful, but it's time to grow and begin a new chapter. I hope you will see my vision and want to join me in making people happy around the globe.

Connect-A-Tech mostly supports clients local to the Denver metro area but also does remote support in 20 states and 14 countries. Mostly commercial sector businesses. With a philanthropy goal to support, either for free or at a steep discount, Churches, Missionaries and non-profit organizations around the globe.

I'm here to convince you to become a part of Team Connect-A-Tech...

Give Connect-A-Tech a chance and I'm positive you'll experience the same joy serving people that I do. Whether you decide to join my team or not, I look forward to meeting a new friend and getting to know you personally.

Come, help me help make others happy too.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Referral program

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Denver, CO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: One location

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