Summary:

Hiring on-site IT support technician with a wide range of experience and an eagerness to find a solution when they don't know an answer. The job is based in Green Bay, WI but occasionally will require onsite visits at client locations.

The job hours are M-F 8am-5pm with a 1 hour lunch break. Flexibility is available as we understand life happens.

Welcome to Technology Services. We are a growing IT support company that supports small to medium business's IT and phone system needs throughout the United States with an emphasis on our clients in Northeast Wisconsin. We aim to be the one-stop-shop for IT questions, so your daily tasks can vary and you will not be bored. As a company, we are not afraid of trying new technologies and strongly encourage employees to explore products that they may not have had experience with in the past!

What your day looks like:

Since we act as an IT department for nearly all of our clients, our tasks vary widely. The day may start with a Microsoft 365 question, followed by a new PC setup, followed by building out a phone system, and finishing the day configuring antennas. You will not be doing the same thing over and over agin.

We spend most of the day at the office, but we do occasionally go on-site to clients locations.

Duties and Responsibilities:

• Level 1, Level 2 IT Support across various platforms
• Have a friendly, confident attitude
• Answer client technical support phone calls
• Log all work in ticketing system
• Develop documentation
• Maintain all company information via documentation system
• Support clients via Remote or On-site support (40%) travel within NE Wisconsin

Experience (Preferred):

• VoIP Administration (3CX)
• Ubiquiti Networks
• Aruba Networks
• Microsoft 365
• Vultr, Digital Ocean, AWS
• FreshDesk
• Microsoft Teams
• Low Voltage Cabling
• PC Building
• Cable Termination (RJ45, Keystone)

Requirements:

• Drivers license
• 1-2 years of IT support and troubleshooting
• Ability to work in United States
• Willing to submit information for background check

Benefits:

• Retirement plan matching
• Generous cellphone plan reimbursement
• Healthcare contribution
• Ultra-Widescreen workstations
• Work-from-home options
• Year-end bonuses
• Paid vacation

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Green Bay, WI 54304: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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