Job Detail

IT Technical Representative

IT Technical Representative

2JData

Jupiter, FL

Job ID : 374f2f7156306c386b774278394e6d3645513d3d

Job Description :

IT Technical Representative (Remote/Onsite)

  • Onsite Implementation of Hardware (PC's, Servers, Switches, Networking Gear, Racks, Cameras, Wiring etc..)
  • Complete Tickets from Onsite and have the ability to transfer to the next job efficiently
  • Resolution of inbound technical calls and tickets quickly, professionally and efficiently
  • Work Cooperatively with our team and any outside technical advisers/vendors
  • Follow company procedures and deadlines
  • Technically skilled with good problem solving abilities
  • Experience in computer networks and systems maintenance
  • Proficient in database understanding and software installation
  • Repairing and replacing damaged hardware
  • Troubleshoot, diagnose, upgrade and repair PC's, Servers, Laptops, LAN's/WAN's, Wireless Routers, Printer's, etc.
  • Strong Operating System skills regarding troubleshooting
  • Knowledge software such as Office 365, Exchange/Outlook, System Recovery, diagnostic utilities and more
  • Experience with Remote Terminal Software; Teamviewer, LogMein, Connectwise
  • Must demonstrate good judgment, interpersonal and organizational skills
  • Knowledge of networking, routing, and switching protocols and proper network design infrastructure.
  • Skilled in planning, organization, and decision making. (Project Management Mindset)
  • Skilled in oral and written communication.
  • Able to effectively communicate with customers, clients, and the public using a telephone, face to face, one to one setting, or using data network systems.
  • Able to produce written documents clearly with organized thoughts using proper sentence construction, punctuation, and grammar.
  • Able to comprehend and make inferences from written material.
  • Able to enter data or information into a terminal, PC or other keyboard device.
  • Able to effectively manage multiple tasks at once.
  • Knowledge of VoIP
  • Knowledge of Security Cameras (IP and Analog)
  • Proficient in HDD/SDD (Imaging Drives, Backing Up Drives, Data Transfers, Partitions)
  • Proficient and Knowledgeable regarding Backups (Cloud Based, Local, Operating System)
  • Experience with WiFi Installation and Setup (Standard and Mesh Networks with Roaming)
  • Proficient in Printer Networking (Connecting Printers to Server Networks and Sharing)
  • Proficient with Cat Cable Wiring (RJ45 Connection, Cable Testing)

Requirements:

  • Between 5 and 8 Years IT Experience Required (Remote Support, Networking, Hardware Implementation); Preferably for an MSP or Similar IT Structure
  • Highly Skilled in Customer Service (3 to 5 Years in Customer Service Required)
  • Must be charismatic with a good attitude (Great Work Ethic)
  • Must be Punctual (Arriving Early to Prepare for the Day); This is Critical
  • Reliable transportation (Must have a vehicle to ensure daily arrival)
  • High Ability to Multi-Task (Multiple Tickets at Once or Phone Calls)

Job Type: Full-time

Job Type: Full-time

Pay: $19.00 - $28.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

COVID-19 considerations:
- Face Masks are Optional
- Only required if you aren't feeling well

Education:

  • High school or equivalent (Preferred)

Experience:

  • Business IT Experience (Repair and Troubleshooting): 5 years (Required)
  • Customer service: 5 years (Required)
  • Windows Operating System: 7 years (Preferred)
  • Network Management (Firewalls, Switches): 3 years (Required)
  • VMWare/HyperV Virtualization: 3 years (Preferred)
  • Server Management: 2 years (Preferred)
  • IP LAN: 3 years (Required)

Language:

  • English (Required)

License/Certification:

  • Driver's License (Required)

Work Location: One location

Company Details :

Name : 2JData

dutch-tavern.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dutch-tavern.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dutch-tavern.com is the ideal place to find your next job.

Details

: Jupiter, FL

: 19 - 28 USD HOURLY

: 12 days ago

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