Single Point Global serves the needs of customers around the globe with a diversified suite of IT services. Our core values involve delivering defined solutions, steadfast expertise, and outstanding support — all of which combine together to push our customer’s IT, and in-turn their business, to become more productive, efficient, and profitable

We are seeking a Junior System Administrator for our headquarters based in Ashburn, VA.

The position activities are related to administration, design, documentation, installation, configuration, maintenance, and monitoring of customer equipment from the SPG IT O&E Department.

Role and Responsibilities

· Install, support, and maintain computer desktops, laptops, printers and any related hardware and software.

· Provide technical support to end users for a variety of IT issues, including software, network, phone system.

· Respond in a timely manner to all phone calls, voicemails, emails and on-site requests for technical support.

· Provide orientation and guidance to users on how to operate new software and computer equipment.

· Conducts routine network hardware and software audits to ensure compliance with established policies and configuration guidelines

· Works with vendor engineers and technicians to resolve technical network problems

· Work with IT Operations and Engineering Manager to conduct customer onboardings – may require on-site presence

• Follow and create processes to ensure proper steps are followed on incidents, including prioritization on more important incidents.
• Document through knowledge base articles solutions to avoid future support incidents.

· Works with IT Operations and Engineering Manager to create a yearly employee to improve existing or needed skillsets.

· Perform on-call operational duties on rotational basis

SKILLS

· Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

· Establishing and maintaining effective working relationships.

· Assessing and prioritizing multiple tasks, projects, and demands.

· Maintaining confidentiality of work-related information and materials.

· Effectively using interpersonal and communications skills, including tact and diplomacy.

· Effectively using organizational and planning skills, with attention to detail and follow-through.

· Maintaining an established work schedule.

SECURITY, PROCESS, AND COMMITMENT REQUIREMENTS

· Protect all PII information as Confidential and do not distribute.

· Adhere to Security guidelines within SPG Security Program Onboarding Videos.

· Follow the Privacy Policy & Acceptable Use Policy located on the SPG Website.

· Adhere to the Policies provided in the SPG Handbook.

· Acknowledge and Agree to strive to strengthen SPG’s 24/7/365 uptime commitment, processes, and security practices to the best of your abilities.

benefits

· 60% company paid medical coverage

· 100% company paid vision for employee

· 100% company paid dental for employee

· 100% company paid standard LTD and Life insurance for employee

· (3) weeks paid time off per year

· (9) paid holidays with Telework holidays

· 401k with company match

· FSA, HRA, and HSA accounts

· STD, Employee Assistance Program (EAP), and Health Advocate

· Voluntary benefits: AD&D, Pet Insurance, Legal Services

· $50 Cell phone plan with 6GB of data and unlimited text/voice

· Discounts by LifeMart

· Training and development opportunities

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Performance bonus

Experience level:

• 1 year
• 2 years
• Under 1 year

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Ashburn, VA 20147: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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