Job Detail

Member Service Center Team Manager

Member Service Center Team Manager

Alaska USA Federal Credit Union

Anchorage, AK

Job ID : 374f2f71563031346c514e792f396d3845513d3d

Job Description :

Overview:
Reports to: Varies by location

Functions Supervised:
Manage, direct and control the operations of the Member Service Center with an emphasis on service delivery, member advocacy and staff development.

Duties and Responsibilities:
  • Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  • Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals.
  • Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility.
  • Responsible for quality and accuracy of fulfilling member requests.
  • Responsible for the security, accountability and control of negotiable items.
  • Coordinate the personnel functions with the Assistant MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance.
  • Support helplines dedicated for complex requests and escalated calls.
  • Provide support to staff by training and developing; coach, lead and motivate specialists.
  • Assume responsibility for the Member Service Center as assigned.
  • Perform duties of Assistant Member Service Center Team Manager.
  • Perform other duties as assigned.
Qualifications:
Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education:
Not Applicable

Experience/Skills:
Strong communications and personnel management skills required. Capable of working independently and exercising sound judgment as related to primary functions. Requires strong interpersonal skills and leadership abilities. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Tenure:
Not Applicable

Equal Opportunity Employer

Compensation:
Member Service Center Team Manager (Category 09)

Salary Pay Range:
$63,233 - $101,804 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.
Benefits:
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Alaska USA’s comprehensive Benefits Programs.
Equal Opportunity Employer

Company Details :

Name : Alaska USA Federal Credit Union

CEO : Geoff Lundfelt

Headquarter : Anchorage, AK

Revenue : $100 to $500 million (USD)

Size : 1001 to 5000 Employees

Type : Nonprofit Organization

Primary Industry : Banking & Lending

Sector Name : Financial Services

Year Founded : 1948

dutch-tavern.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dutch-tavern.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dutch-tavern.com is the ideal place to find your next job.

Details

: Anchorage, AK

: 63233 - 101804 USD ANNUAL

: 184 days ago

Share Job :

Related Jobs

Titusville, FL

35179 - 47312 USD ANNUAL

Full Time

Install, add, move or change telephone extensions and related equipment. Monitor Help Desk ticketing system - provide technical assistance and support for user

Douglas, WY

33.02 USD HOURLY

Full Time

Possess a valid state-issued driver's license or be able to obtain one within 60 days of employment. Use high precision measuring tools such as micrometers,

Software Developer Intern

J. J. Keller & Associates, Inc.

Neenah, WI

18.15 - 20.05 USD HOURLY

Full Time

Currently pursuing a Bachelors degree program in Computer Science or a technology-related field in Junior or Senior standing. NET and/or Java development.

Temp Adult Ed Teacher - GED Coordinator

Palm Beach County School District

West Palm Beach, FL

25 USD HOURLY

Full Time

Completion of forms required by federal and state agencies and the School Board; Non-Instructional Applicants applying for some clerical positions will be

Sales Representative - 100% Commission

Nebraska Furniture Mart

The Colony, TX

45000 - 130000 USD ANNUAL

Full Time

Connect: Create lasting relationships with customers and build your referral pipeline. High School Diploma or GED required. Ability to work nights and weekends.