JOB SUMMARY

Responsible for managing day-to-day client service activities for the Puget Sound smart campus. In partnership with senior management, the Ops Manager will build and lead strategic workstreams aligned with the team vision and deliverables. Execute Smart Campus operations and OT networking programs by collaborating closely with Sustainability, Innovation, Digital Security, Business Operations, Communications, Facilities Management, Finance, Human Resources, Marketing, Vendor Partners, and Client Business Groups. This position is on-site with the client.

ESSENTIAL DUTIES AND RESPONSIBILITIES

With leadership, act as the business partner for efficient and strategic operations of the Smart Campus digital operations team through continuous review and improvement of processes; escalate to and work with leadership to resolve conflicting priorities, set SMART goals for direct reports that are linked to the strategic objectives of the organization and leadership; handle day-to-day issues as they arise. Act as liaison between operations and leadership and client.

Responsible for people leadership for direct reports: developing personnel and professional roadmaps, motivating and leading personnel, setting performance expectations, and identifying and addressing development opportunities. Develop strategic, account-aligned, SMART goals and development goals for self and direct reports. Create conference mapping of training and education with personnel and tools. Build employee engagement through events, activities, all-hands.

Responsible for managing operational changes due to client project(s) including security compliance, OT networking changes, sustainability, new smart sensors and smart building devices, ongoing maintenance work, renovations, client relocations, and new construction projects. Work with construction and project management team(s) and represent line of business for the duration of project timelines for execution and handoff. Assist with facility needs including BMS and controls maintenance, hardware and software upgrade planning, or building access where needed.

Partner with business operations, division finance, and corporate finance to support local and/or multiple offices in accounting and finance activities including payables, revenue transactions, forecasting and budgeting. Responsible for GL and PO oversight.

Responsible for managing team and activities related to operations including vendor relationship management and procurement processes, special events, philanthropy, and business continuity plans. Partner with Communication teams and Business Operations teams to campaign and implement initiatives related to these areas. Partner with Marketing and Business Operations to story tell service delivery.

Responsible for managing a wide range of employment activities including recruitment, selection, onboarding/new hire orientation, training, performance management and terminations. Partners with Human Resources. Provides guidance and advice to supervisors within span of control regarding employee performance and development.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES