With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.
Our teams are committed to customer service, operational excellence and delivering high-quality, reliable drinking water and other water-related management services.
Our primary business involves the ownership of water and wastewater utilities that provide water and wastewater services to residential, commercial and industrial customers, treating and delivering more than 1 billion gallons of water per day.

Primary Role

• The Operations Specialist provides operational, administrative, analytical and technical support to the Field and Production departments.
• This role may include assisting supervision with scheduling work, briefing employees, completing tasks, communicating with other departments, safety, assisting team members, handling customer inquiries, etc.
• This role may include assisting with field work including pick-up and delivery tasks, assessing repairs made by contractors, completing related paperwork and/or handling Public Utility inquiries
• The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs.
• This role may assist with fleet management, vehicle repairs and facility maintenance.Key Accountabilities
• Coordinate or review operations processes and practices and assist in developing tactical plans for the team.
• Receive and distribute operational workflow requests and work orders.
• Enter data and perform analysis in information systems.
• Schedule daily operational work based on priority outlined by operations leadership using work management system.
• Respond to customer inquiries, which may include, but are not limited to, gathering information from operations leadership, speaking with customers and explaining company processes.
• Prepare, analyze and evaluate reports on a wide variety of items including variances related to specific department work processes, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc.
• Provide general administrative support for day-to-day managerial and departmental needs and special projects, which may include but are not limited to, composing correspondence, obtaining permits, preparing and distributing meeting minutes, processing purchasing card and fleet related expenses, initiating purchasing transactions, document preparation, etc.
• Work collaboratively with other functions to optimize business performance and customer satisfaction.
• Reinforce leadership activities and decisions.
• Contribute to effective communication and culture by listening and providing feedback, supporting an open and honest work environment and cascading and sharing knowledge and information relevant to employees.
• Assist with training and development, knowledge transfer, instilling safe work practices, regulatory and environmental compliance activities.
• Audit work zones and operations facilities for safety, security, environmental compliance, productivity and efficiency.
• Performs activities to monitor and maintain inventory control, evaluates inventory levels and reorders as necessary.
• May perform receiving, stocking, distributing, and packing in addition to inventory control.
• Maintains inventory records and prepares reports.
• May work with vendors to resolve routine supply and distribution discrepancies.Knowledge/Skills
• Demonstrated organization ability and administrative skills.
• Effective communication skills, both verbal and written.
• Demonstrated ability to manage and prioritize tasks.
• Effective problem solving and analytical ability.
• Knowledge of water or relevant utility industry operations, water and/or wastewater distribution regulations, water system equipment, water system operations, piping, tanks, pump stations, construction practices, engineering concepts, company policies and procedures and effective safety practices.
• Thorough understanding of standard business practices and principles, including basic accounting and budgeting.
• Strong knowledge of computers, in-depth knowledge of Microsoft office suite applications and other pertinent software.
• Understanding of collective bargaining agreements (if applicable), safety and regulatory requirements.Experience/Education
• High school diploma or equivalency required.
• Associates level degree in business or related field of study preferred
• Distribution and relevant State licenses preferred
• Driver’s license required Minimum 2 years overall operations experience such as performing troubleshooting or repairs on water and wastewater distribution systems; meter reading and meter operations; installation or repair of pipe, valves and hydrants; and operating tools and equipment used in operations tasks.
• Other helpful experience includes: water system engineering concepts, construction management, operation of waterworks facilities including distribution systems piping, tanks, pump stations, pressure reducing stations with related equipment, controls and SCADA systems, data collection and leak detection technologies.Travel Requirements
• Local and occasional regional travel may be needed.Work Enviornment
• Indoor and outdoor work required.Other
• The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs.
• Southeast Region - this role may include assisting with field work including pick-up and delivery tasks, checking leaks and repairs made by contractors and completing related paperwork and/or handling Public Utility complaints
• Western Region - this role may include fleet management, vehicle repairs and facility maintenance.
• Competencies (from the Water Division Competency Dictionary):
• Analysis and Problem Solving - Analyzes and resolves business issues through the application of critical reasoning skills and general business experience.
• Sharing Knowledge & Expertise - Drives business performance by developing and contributing specific technical or professional knowledge, skills and experience.
• Demonstrates a professional attitude Teamworking - Is committed to working collaboratively to achieve business goals, building cohesiveness and identity with a work group, and valuing individual perspectives and contributions.CompetenciesChampions safetyCollaboratesCultivates innovationCustomer obsessedDrives ResultsNimble learning

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