Job Title: Patient Services Representative

Location: Ephrata, PA

Job Description

With a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Greet patients and visitors in a prompt, courteous and helpful manner
• Generating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staff
• Prepare and distribute appropriate paperwork to the patient for signature and completion
• Contact billing for inquiries from the patient
• Monitoring patient wait times. Alerting appropriate staff when wait times are excessive
• Maintain patient waiting area. Maintain cleanliness of waiting area
• Stocking stations when required
• Verify demographic and insurance information and update as necessary in EMR
• Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR
• Verify current information for upcoming appointments.
• Complete daily insurance verification for patient appointments
• Scanning of patient medical documents for Intake, as directed or required
• Complete and verify meaningful use fields are completed for compliance
• Collect appropriate copays and Medical Records fees
• Obtain HIPAA release documentation, verification of identity for Medical Records
• Update insurance if missing or inaccurate from EMR system and report to billing.
• Scheduling follow-up appointments and tests, helping patients secure referrals when necessary
• Coordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.
• Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities
• Keeping records of money collected. Balancing receipts at the end of shift
• Other duties as assigned.

Required Qualifications:

• A high school diploma/GED is required.
• A minimum of one (1) year of customer service experience is required.

Preferred Education and Experience:

• Medical background preferred.
• Associate’s and/or a Bachelor’s Degree is preferred.
• Minimum one year of EPIC experience.
• Strong computer skills.
• Excellent communication skills.

Travel:

• May be required to travel to all five office locations as needed.

OAL and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. OAL and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

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