Job Title: Personal Banker

Reports to: Assistant Deposit Manager

Office Location: Nebraska City, NE

Position Type: Non-Exempt

Hours: Full Time Monday thru Friday: 8:00 am to 5:00 pm

Saturday: 8:00 am to 12:00 pm (as needed)

Summary Description

Personal Banker is responsible for providing services by developing, managing, and retaining relationships with deposit customers. This person, independently and/or collaboratively, works with bankers and office staff to actively fulfill the mission of Arbor Bank. This person visits with customers for the purposes of providing customer service, relationship building and cross-sell. This person will independently handle moderately complex to complex customer issues and problems.

Personal Banker Responsibilities

• Provide New Account services for all deposit products and services included (but not limited to) checking accounts, savings accounts, certificates of deposit, health savings accounts, IRAs, safe deposit boxes.
• Ensure that check orders are processed accurately and efficiently.
• Provide service to customers wishing to change their address, email, or phone number while following bank policies and security procedures.
• Provide customer service to Standard Online banking and Arbor Mobile customers by resetting passwords, increasing mobile deposit limits, and general login and usage questions.
• Images documents to Director for digital storage
• Prepare Stop Payments for customers.
• Provide enhanced customer service to Debit Card customers including issuing new cards, closing cards, and reordering cards, limit increases, travel exemptions, and activation assistance.
• Remain customer-focused, provide consistent and effective service with an emphasis on customer retention and expansion.
• Know the features and benefits of bank products and services.
• Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services.
• Proactively work toward achievement of personal and branch sales and customer service goals.
• Initiate outgoing wires.
• Provide Notary services.

Additional Deposit Services Detailed Responsibilities

• Provide backup coverage for Teller Transactions
• Prepare cash orders or ship currency and coin, distribute vault cash to other tellers, and balance branch cash vault
• Provide customer service by processing a variety of routine financial transactions including check cashing, withdrawals, deposits, loan payments, night, or mail deposits.
• Records all transactions and prepares daily settlements of teller cash and proofs transactions.
• Greets customers, delivers prompt and efficient service, and provides information about bank products and services.
• Answers incoming phone calls and ensures that the caller receives the service they need.
• Follows all required security procedures and policies.
• Respond promptly to customer issues, questions, and concerns.
• Project a professional image in dress, manner, communication, and focus.
• Demonstrate commitment, dependability, and respect for other team members with regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.
• Represent Arbor Bank by participating in community organizations and activities.

Software Used

• Precision Graphical
• Integrated Teller
• Business Process Manager
• Navigator and Access Manager
• Director
• Client-Central
• WireXchange
• Salesforce

Skills and Experience

• Minimum of 2 years demonstrated customer contact to include: customer service, bookkeeping, computer skills, problem solving.
• Minimum of 1 Year Banking Experience
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong organizational skills.
• Strong verbal and written communication skills required.
• Ability and desire to work with team of employees across multiple locations.
• High level of proficiency with organizing, facilitating, leading and negotiating with team of bank personnel to solve customer problems.

Work environment—

• No adverse environmental conditions expected.

Physical demands—

• Sedentary work that primarily involves sitting/standing.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.

Travel—none

Affirmative action plan/equal employment opportunity (AAP/EEO) statement— Arbor Bank maintains a policy of non-discrimination with employees and applicants for employment. No aspect of employment with us will be influenced in any manner by race, color, religion, sex, age, national origin, marital status, disability or any other basis protected by applicable law. We also believe in the principles of the Americans with Disabilities Act (ADA). ADA prohibits employers from unlawfully discriminating against employees or job applicants with disabilities when making employment decisions. We will provide reasonable accommodation to otherwise qualified disabled employees or applicants. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us.