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T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Principal Product Manager, Advanced Industry Solutions is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. The Principal Product Manager, Advanced Industry Solutions is ultimately accountable, responsible, and has ownership of T-Mobile's for Business’ for defining industry vertical solutions as part of our 5G Advanced Network Solutions portfolio. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.

The Principal Product Manager, Advanced Industry Solutions will also be T-Mobile for Business’s champion and leader for Advanced Industry Solutions, selecting and testing solutions that resolve customer challenges, and will build and maintain strong high-level relationships with our current and potential customers and industry vertical solutions partners. This role will drive senior executive relationships through your extensive knowledge and industry solutions, including determining the most effective go-to-market and partnership collaboration strategies.

Principal Product Manager, Advanced Industry Solutions is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Principal Product Manager, Advanced Industry Solutions . Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

Position Responsibilities:

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining, and communicating product vision and roadmap.
• Identifies target customer(s) for existing or future products, and designs and drives end user product research.
• Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.

• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.

• Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations.

• Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.

• Owns product feature set and positioning strategies to improve customer experience, and drive or support growth.

• Leads discussions with external third parties to assess partnerships and licensing opportunities.

• Maintains current understanding of tech trends.

• Assesses how trends impact the roadmap or create opportunity for innovation of the product.

• Also uses this knowledge to guide and advise the broader organization.

• Leverages customer insights for product vision, strategy, roadmap, priorities.

• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.

• Actively looks for opportunities to delight or meet customer’s unmet needs.

• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.

• Creates an environment and culture where the team is immersed in customer-first mindset.

• Tests ideas with real customers to ensure that the product delivers the desired benefit.

• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple transactions and touchpoints across many teams. This work may include creation of prototypes.

• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.

• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.

• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.

• Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.

• Generates and maintains dashboards and reports that track product health and success metrics.

• Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.

• Runs beta and pilot programs with early-stage products and samples.

• Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.

  Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.

• Anticipates and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.

• Accountable for product quality and performance in production environment. Accountable for product and Dev team response in event of critical or high impacting defect , including communications to stakeholders at all levels.

• Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).

• Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.

• Develops positive working relationships with Customer groups or Customer Representatives.

• Presents at educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.

Education

Bachelor's Degree Required

Engineering or Computer Science preferred

Work Experience Required

More than 10 years Relevant Product Management experience in an agile software product development environment.

Product Development

Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills

Communication

Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.

Business Analytics

Proven analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.

Customer Experience Management

Mastery level (industry leading) understanding of customer experience.

Technical Writing

Mastery of requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences.

Product Management

Experience in delivering large and complex business/technology initiatives.

• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

T-Mobile's Commitment

Washington Pay Range : $169,900.00 - $229,900.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.