• Works effectively across multiple divisions to direct the delivery of projects within cost, time and quality requirements.
• Works with leadership in all functional areas on the continuous development/improvement of business processes to support cross functional teams and to ensure that work is uniform, complete and managed appropriately.
• Serves as a liaison with Business Development and Bids/Contracts for the client presentations and proposal development.
• Carries out duties as contact center manager, overseeing ever-evolving healthcare marketing programs, maximizing enrollments, participation, and attendance for events with well-mapped, clearly communicated goals.
• Assists in resource utilization, policy development, and implementation of goals.
• Works in consort with HR team, assisting with interviews, reference checks, hiring, developing policy protocols, and training of representatives.
• Must be organized and detail-oriented, have excellent communication skills via phone, email and video conferencing with multiple stakeholders both internal and external.
• Must have proficiency with Microsoft Office and general software programs. Experience with VBA or Excel Macros is a plus.
• Must be able to quickly learn and understand proprietary software as well as outside software.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Wilmington, NC 28405: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Project management: 1 year (Preferred)

Work Location: One location

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