Quality Assurance Supervisor
Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Quality Assurance Supervisor on our AMA Insurance team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

As Quality Assurance Supervisor you will ensure changes to the Insurance Agency’s systems correctly incorporate and comply with new rates, terms, and other changes. Manage the Agency Model Office (MO) staff. Ensure staff is fully engaged on all assigned projects and follows Agency testing procedures and processes to ensure high quality production deliverables with near zero defects. Conduct annual reviews of Model Office staff.

RESPONSIBILITIES:

Manage all Agency Model Office Testing

• Allocate Model Office workload across all Model Office staff members based on skills required for tasks
• Coordinate tracking and resolution of any problems identified during testing
• Communicate testing activity to Project Managers and business “customers”, including any role of business end users required to successfully complete test plans
• Review Model Office work product to ensure all required documentation is created, executed and approved by Project Teams. Ensures accuracy to production is greater than 97%, if accuracy falls below accepted percentage, develop, present and execute mitigation plan
• Develop measurement matrix to measure Model Office accuracy and efficiency. Present data at monthly meetings
• Develop and continuously improve test scripts
• Manage Vendor ticketing process. Ensures all reported incidents are entered into the vendor ticketing system and ticket processing and execution follows ticket process flow. Develop dashboards or reports to report on ticket status and aging.
• Perform research to ensure testing approach is optimal for the Agency from technology and methodology perspectives
• Work closely with Project Managers and business staff to ensure accurate, controlled, positive and negative testing will meet objectives and align with time frames for each project
• Participate in the definition of user requirements performing analytical work as needed to bring about effective and efficient test plans and solutions to issues that may impact execution of test plans
• Develop and execute assigned test plans following all required workflow steps and test processing rules

Staff Management

• Recruit, train, and manage performance for all Model Office staff; ensure staff is fully engaged
• Ensure staff’s skill levels support efficient and effective testing; identify and implement appropriate training as needed
• Responsible for setting objectives, evaluating performance, and developing staff

May include other responsibilities as assigned

REQUIREMENTS:

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION