The SmartCompliance Implementation Team is a multi-module-based organization offering clients a variety of modules and services to minimize compliance risk and reduce operating expenses. We provide time-saving financial and compliance-related services to over 500,000 clients and the module offerings include Employment Tax, Electronic Payments, Wage Garnishment, Employment Verification, Unemployment Claims, Tax Credit & Incentives, Electronic Invoicing. The primary focus of this position is to provide varying levels of Implementation Services through startup, blueprint, configuration, validation, and production project phases to ensure a successful implementation when onboarding new clients for the given product the clients select.

Experience and Education:

Preferred experience with system configuration and/or implementing products with relevant industry knowledge in payroll/tax or Human Capital Management practitioner.

Essential Responsibilities of Implementation Specialists defined below:

Analysis & Consultation:

• Conducts project meetings to initiate project milestones
• Analyzes existing client systems, interface requirements, business processes and operational needs
• Subject Matter Expert in Employment Tax Product

Configuration/Integration:

• Works and counsels with client’s on system and service configuration efforts, product adaptation, and business best practice solutions
• Determines best methodology and oversees the accurate and timely conversion of clients’ data per functional review process.

Validation:

• Performs analysis, setup, testing, and validation for various projects while maximizing client service and minimizing financial exposure to ADP
• Builds client control information and oversees the testing of the tax product
• Oversees system and operational services to partnering teams/clients

Project Planning:

• Generates and maintains key project documents, dashboards, status reports, issue and resolution logs and change control documents
• Utilizes the documents to communicate project status to the clients, sales, and ADP leadership teams.
• Effectively executes project control and assesses issues appropriately to offer resolution/alternatives to keep the projects on track

Preferred Qualifications

• Bachelor's Degree preferred, or equivalent in education and experience
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work as part of a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, then escalate appropriately
• Ability to demonstrate learning agility and critical thinking skills
• The ability to learn and apply basic concepts in new situations
• Proficiency in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent Communication skills both verbal and written
• Must be proficient using Microsoft Office
• Knowledge of ADP’s products and services

The base salary range targeted for this job is listed in the compensation section below. Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Compensation Range for this role is $17.9327 - $36.3462 / Hour

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