Summary of responsibilities

The service advisor is responsible for working with a select group of the firm’s clients, including answering incoming requests, preparing for and conducting client review meetings, and researching new products to meet client goals. This position works closely with other staff members to ensure that client requests are answered in the appropriate time frame.

Principal responsibilities

• Provide service to the president’s current clients.
• Field calls and conduct review meetings when necessary for president’s clients.
• Delegate follow-up client work to other members of the firm.
• Research new products and services that will enhance client relationships or fulfill clients’ short- and long-term financial needs.
• Identify and clarify client needs.
• Meet with clients to go through paperwork; ensure that all required forms are completed accurately.
• Generate reports, such as position statements, for meetings with clients.
• Conduct research on Morningstar®
• Financial planning Software Money Guide Pro
• Draft letters as necessary.
• Place trades through Commonwealth trading platform.
• Assist with workflow needs in office:

o Maintain updated client contact records using CRM software.

o Print trade confirmations.

o Follow up on outstanding transactions (e.g., transfers).

o Maintain up-to-date and organized client files, including copies of all signed applications and forms,

o Maintain appropriate turnaround time on incoming items (e.g., 24 hours for checks).

Required knowledge/skills/competencies

• BA or BS preferred
• Minimum of three years of experience in the investment/insurance industry; experience with National Financial Services a plus
• Knowledge of investment/insurance industry operations and terminology
• FINRA Series 6 or 7 registration, along with 63 and 65
• Proficiency with computer programs, including the Microsoft Office Suite (Word and Excel), CRM, Wealthscape℠, and Morningstar®
• Excellent people skills, including:

o Active listening

o Effective communication

o Professional, knowledgeable demeanor

• Ability to establish rapport with clients and coworkers
• Sophisticated organizational skills with both physical resources (e.g., files, manuals, papers) and nonphysical resources (e.g., calendars, appointments, events, client contact records, images)
• Attention to detail
• Ability to:

• Proofread and quality check own work in accordance with firm/Commonwealth criteria
• Proactively relate internal concerns to president and vice president
• Identify and solve problems in a timely, efficient, and effective manner
• Use resources available to answer questions and resolve problems (e.g., Operations Manual, office procedures, etc.)
• Use multiple technology platforms (e.g., CRM system and Wealthscape℠, etc.)
• Prioritize workload and meet deadlines
• Work independently

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Physical setting:

• Office

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
N/A

Education:

• Bachelor's (Preferred)

Experience:

• Investment management: 2 years (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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