Are you the person your friends and family go to when they’re having trouble with technology? Are you a logical person with excellent problem-solving skills? Since this position isn’t just technology, customer service and interpersonal skills are just as important – so personality matters to us. Does this sound like you? Then you may be the perfect person for this position! You’ll be busy as the first point of contact, working directly with associates, clients, and contractors who are having technical issues. Tasks may include:

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with co-workers to support databases, mobile devices, remote access, internet, applications and other points of connectivity. Will also collaborate to determine and resolve problems.
• Ensures desktop computers interconnect seamlessly with diverse systems including validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Diagnosing and troubleshooting various hardware and software issues.
• May train and orient staff on use of hardware and software.
• Assesses functional needs to determine specifications for purchases; purchases hardware and software and orders computer supplies.

REQUIREMENTS

• College Degree in computer related field preferred OR High School Diploma or GED required plus related experience.
• 3 years of hands-on desktop support experience with Windows Operating System.
• Desktop imaging and remote software installation experience.
• Troubleshooting experience in a networked corporate environment.
• Microsoft Office proficiency; excellent computer skills including creating/utilizing reports.
• Excellent troubleshooting, problem solving and root cause analysis skills.
• Professional demeanor; excellent verbal and written communication skills.
• Must be a team player and offer sensitivity to customer’s needs.
• Ability to work cooperatively and collaboratively with all levels and functional areas of the company to maximize performance, creativity, problem solving and results.
• Possess a strong work ethic, high ethical standards and the ability to maintain the highest level of confidentiality.

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EXCELLENT BENEFITS: Complete benefit package after 30 days including Medical, Dental, Vision and Life Insurances. Short-Term Disability and Long-Term Disability, 401(k) with company matching, 4 weeks vacation/PTO your first year (Exempt roles), 8 paid Holidays and a variety of other benefits.

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Job offers are contingent upon acceptable credit and criminal background check and completion of the required I-9 Employment Verification to lawfully work in the United States.

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TO APPLY: INDEED offers the option to apply through INDEED for our particular opening, however please include a personal phone number or personal email address so we are able to reach you. Feel free to submit a resume to consideration to our email address or mail/deliver to Jefferson Capital Systems, 16 McLeland Road, St. Cloud, MN 56303 - Attn: S. Appel

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An Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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