Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

As a Business Technical Analyst (BTA) on the team, you’ll help to support multiple clients by delivering enhancements to their HR portals and troubleshooting user issues.

Key Responsibilities

• Assist senior BTAs with researching answers to client questions about Alight Worklife features and functionality and with preparing client-facing and internal team documents.
• Prepare client-facing documents representing the features included in each product release.
• Perform internal acceptance testing of portal changes to ensure they meet client business requirements.
• Work with developers and testers to resolve any issues found during internal and/or client acceptance testing.
• Perform sweep testing after client migrations scheduled by other internal workstreams.
• Participate in portal verification testing after monthly maintenance windows, disaster recovery exercises, and patch releases.
• Troubleshoot user issues and contribute to root cause analysis documentation.
• Coordinate translations of client text changes into multiple languages, working with an external vendor.
• Assist client content editors as needed—e.g., run content reports, create new population parameters, etc.
• Create reports about client usage of the portal, leveraging Google Analytics data.
• Review user feedback for information about issues to be fixed or potential site enhancements

Qualifications, Skills and Experience

• Bachelor’s degree with 3+ years of relevant experience
• Experience working in a virtual, team-oriented, collaborative environment
• Strong analytical skills with attention to detail
• Strong client-service orientation
• Self-starter who demonstrates discipline and motivation in all aspects of job performance
• Ability to effectively prioritize and execute tasks while under pressure
• Excellent verbal and written communication skills and the ability to interact professionally with internal and external contacts
• Experience working with tools to manage workflow/issue tracking (e.g., Atlassian Jira) is a plus
• Knowledge of Alight’s proprietary tools is a plus
• Client-facing and consultative experience is a plus

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

#LI-Remote

Job Type: Full-time

Pay: $55,000.00 - $85,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Consulting: 3 years (Preferred)
• HCM back-end: 3 years (Preferred)
• web based applications: 3 years (Preferred)

Work Location: Remote

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