Answer incoming phone calls, assisting patients with scheduling needs or transferring to the appropriate department/person requested.

Support the departmental and organizational business plan to introduce new tools and functionality that will improve the member journey and employee experience.

This includes but is not limited to driving paid search (PPC, SEM, etc), managing our SEO agencies, handling all email marketing, handling all social media,

Handle many inbound and outbound calls to customers and clients. Maintain records of the conversations with the customer and analyse the data.

Build, develop, and grow business relationships vital to the success of the project. Plan and schedule project timelines and milestones using appropriate