Conduct all service functions of the Customer Service Center, including answering phones, customer complaints, and lost and found.

Create and maintain technical documentation for STRATACACHE's Windows environment including servers, workstations, anti-virus/malware, patching, GPOs, and other

Best-in-class, clean, modern facilities. Review market research and internal reports to anticipate product trends, competitive actions and marketing strategies.

Must be familiar with machinist tools and hand tools (micrometers, verniers, indicators, scales, dial bore gage).

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Troubleshoot basic service issues and schedule on site