The Team Experience Manager / Consultant is responsible for overseeing various aspects of the Firm’s team experience through processes and procedures related to attracting/recruiting, onboarding, development / training, retention and offboarding team members, as well as acting as a consultant to clients. This position will research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent. This position assesses company-wide developmental needs to drive development and training initiatives and identifies and arranges suitable training solutions for employees. This position will be responsible for considering and recommending activities and changes within the Firm to implement and drive the Firm’s core values as they relate to the team. This position receives work from Partners. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role will be responsible for the following activities, included but not limited to:

Essential Duties and Responsibilities:

Overall Team Experience

• Coordinates activities to improve and enhance the team’s experience within the Firm.
• Develops and conducts employee surveys including providing recommendations from those surveys to the Firm and implementing or tracking changes approved.
• Runs activities to manage the connections between team members.
• Responsible to help build a culture that fosters the Firm’s core values and empowers team members.
• Develops procedures and programs to focus on retention of employees especially focusing on top performers.

Attracting & Recruiting

• Develops and facilitates programs, including social media and through other methods to be an advocate for the Company and to Attract potential employees.
• Manages an internship program to provide opportunities to potential future employees.
• Develops, facilitates, and implements all phases of the recruitment process.
• Collaborates with department managers to identify and draft detailed and accurate job descriptions and hiring criteria.
• Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the firm.
• Places job postings and reviews resumes.
• Attends and participates in college job fairs and recruiting sessions.
• Screens applications and selects qualified candidates.
• Schedules interviews; oversees preparation of interview questions and other hiring and selection materials.
• Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders.
• Collaborates with the hiring manager and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details.
• Ensures compliance with federal, state, and local employment laws and regulations, and company policies.

Orientation & On-Boarding

• Maintains orientation and on-boarding process for new team members.
• Develops program to assist with integration of new team members into the overall Firm, Team, and Culture.
• Coordinates team member orientation and training with HR and Developmental Coach.
  

Development & Training

• Conducts annual training and development needs assessment.
• Develops training and development programs and objectives.
• Administers spending against the departmental budget.
• Obtains and /or develops effective training materials utilizing a variety of media.
• Trains and coaches managers, supervisors and others involved in employee development efforts.
• Plans, organizes, facilitates and orders supplies for employee development and training events.
• Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
• Conducts follow-up studies of all completed training to evaluate and measure results.
• Modifies programs as needed.
• Complies with the Firm’s policies, procedures, manuals, forms, and relevant software.

Additional Duties and Responsibilities:

• Acts as a consultant to clients by troubleshooting, analyzing, and recommending solutions to training and recruiting issues.
• Participates in professional development sessions or seminars.
• Works on special projects.
• Presents training sessions.
• Attends meetings, conferences and seminars.
• Participates in office and firm wide initiatives.
• Maintains an image representative of a leader.
• Builds strong team relationship skills.
• Maintains personal and professional integrity at all times.
• Other duties as assigned.

Supervisory Responsibility
No direct supervision.

Work Environment
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners and fax machines.

Preferred Education and Experience

• Bachelor’s degree
• 5 years of recent relevant experience preferred